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Crown Cadillac
Watchung, NJ
281 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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281 Reviews of Crown Cadillac
November 27, 2012
They are very curtious polite go over whats needed and give you the choice of getting them fix according to your budget with out any preasure only advising what is important give you the choice of getting them fix according to your budget with out any preasure only advising what is important More
by Mofalc
Employees Worked With
John OCarroll
November 24, 2012
I have never had anything but AWESOME service!!! I will continue to visit for service - they are courteous and SO helpful. They always go above and beyond!!! continue to visit for service - they are courteous and SO helpful. They always go above and beyond!!! More
by dncvn6
Employees Worked With
Freddy Baez
November 24, 2012
I truly felt cared for and welcomed. Freddy was a true professional and took my concerns seriously. The service was incredible. I have always trusted Crown for all my repairs. professional and took my concerns seriously. The service was incredible. I have always trusted Crown for all my repairs. More
by vitopilot
Employees Worked With
Freddy Baez, Freddy Baez
November 24, 2012
Every visit that I have been to Crown, Freddy has always treated me and other customers with excellent customer service; addressing customers as Mr., Ms., or Mrs. Freddy is committed to making sure custome treated me and other customers with excellent customer service; addressing customers as Mr., Ms., or Mrs. Freddy is committed to making sure customers receive excellent customer service all the time. More
by PatriciaJones
Employees Worked With
Freddy Baez
October 29, 2012
I went in for my first oil change and was greeted by Bill, he answered all my questions I had about my car. I did not have to wait very long for my car. Great service will definitely be back. Bill, he answered all my questions I had about my car. I did not have to wait very long for my car. Great service will definitely be back. More
by Elaine4226
Employees Worked With
Bill Friedman
October 26, 2012
It was my first service visit to Crown and it went well. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Mr Friedman explained everything to me and I was able to wait and return to work that day on time. The only complaint I have would not be about Mr. Friedman. It's the free car wash. Each time I have been to Crown, there is too much of a delay with car washing. Even though Mr. Friedman set it up to be washed, it took too long and subsequently I decided not to wait. I would take it to my local car-wash instead. Other than that, my relationship with Crown is great. I also had occasion to stop and speak with Ron Kramer, "my sales consultant," who explained the process necessary to purchase my lease vehicle. He has always been helpful and supportive. The team makes me feel "special." I hope they keep up the good work. More
by cmcniff15
Employees Worked With
Ron Kramer, Bill Friedman
October 25, 2012
John was very informative and friendly. He had me in and John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the w John was very informative and friendly. He had me in and out of there in less than an hour as promised. Very Professional. I'm very happy with the whole staff. More
by tom00000
Employees Worked With
John OCarroll
October 23, 2012
Just wanted to give me input so that you can see your rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. rate and ranking of the service you give. I will admit, you do have a wonderful staff in the Service department in Watchung, NJ. More
by JoanneIHarris
Employees Worked With
John OCarroll, Bill Friedman, Freddy Baez
October 20, 2012
I bought a used car from Crown Cadillac. When I test drove the car everything seemed fine. The sales associate was very attentive and promised to take care of the few minor problems with the car before drove the car everything seemed fine. The sales associate was very attentive and promised to take care of the few minor problems with the car before I came to pick it up. When we came to pick up the car, the problems were not taken care of. However, we were promised that when the license plate came in, the problems with the care would be taken care of since they were mainly cosmetic. Instead they mailed the plate to me. When I called we set up a time for me to bring in the car. They said that they would paint the scratches that happened in between the time we looked at the car and when we picked it up, and they would replace the wheel lock since they did not have a key for it. When I was called to come pick up the car, I was informed that they didn't replace the wheel lock, instead they took it off, leaving my rear tire open to theft. Also they didn't paint the scratches because they didn't have the appropriate paint color and it would take another 4-7 days for it to come in. I found this to be extremely unacceptable because they sold me the car so they had all the information they would need to get the right color, and they knew when I was coming in. When I voiced my complaints with the service manager, I got very non-commital answers and was patronized. I left with them saying that they would put a new wheel lock on but that they would only touch-up the scratches, because I bought the car "as-is", which isn't true. During this time I found out that they had rigged my converitble top so that it would appear to close properly, but once I put it down I realized that it would never go back up correctly. They were rude and unhelpful. I would never recommend them to anyone, in fact I would warn prospective buyers away from them. The only reason I will be going back to them is because I bought the car there so they are doing these services for free. DO NOT patronize Crown Cadillac. More
by PAreviewer
Employees Worked With
Andy Athanasopoulos, Mauro Digiuseppe, Freddy Baez
October 20, 2012
Crown is a very competent dealership with personnel who are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and wil are knowledgeable, friendly and helpful. This is my second car purchased from Crown and I have always used their service facility since 2001 and will continue to do so. More
by wtjoyce
Employees Worked With
Andy Athanasopoulos, Freddy Baez
