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Crown Chrysler Dodge Jeep Ram
McDonald, TN
1,225 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday Closed
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,225 reviews
January 30, 2024
Hannah and Juan have turned the service department into a joke. I can no longer bring in my “customer-supplied” parts. Not even for an oil change. They blatantly refused to do my business because I brought m joke. I can no longer bring in my “customer-supplied” parts. Not even for an oil change. They blatantly refused to do my business because I brought my own supplies for an oil change. This has never been a problem up until this month. I have my oil changed once a month on my Ram because I travel frequently for work, meaning I see the service department much more than most customers. This visit was an absolute joke because of how unprofessional Hannah was about their “change of policy”. She told me that she reason they no longer use customer-supplied parts is because “the dealership doesn’t make any money that way”. I will NEVER give my business to this dealership again, in any capacity, until the service manager Juan and service writer Hannah have been replaced. More
by GetJinxed
Helpful December 29, 2023
Appt. for 0730 and truck not moved into service bay until 0800. Scheduled a tire rotation but it wasn’t completed because no heavy duty racks were availab for 0730 and truck not moved into service bay until 0800. Scheduled a tire rotation but it wasn’t completed because no heavy duty racks were available. This is my third oil change with this truck at this dealership. The first in January 2023 was $170. The second in April 2023 was $150. I also had one completed in at a Ram dealership Ohio in October 2023 for $136. THESE ALL INCLUDED TIRE ROTATIONS. I was beyond shocked when my latest visit to this stealership cost $184 WITHOUT A TIRE ROTATION. Service manager blamed the cost of oil ($17/qt.), but I’ve found Pennzoil 0W40 synthetic oil at many locations for $45/case so that is obviously BS. More
by mdibuckeye
Employees Worked With
March 10, 2023
Worst experience ever of trading a jeep gladiator kept it for about six months had 8000 miles on it and wanted me to eat 16,000 on trade-in they don’t think much of their product. I will never own another Ch for about six months had 8000 miles on it and wanted me to eat 16,000 on trade-in they don’t think much of their product. I will never own another Chrysler. More
by James
Employees Worked With
Katzman Barrett
January 14, 2023
This is the second vehicle that I buy from Crown Chrysler in McDonald TN. Both times have the service and staff have been outstanding. I highly recommend them and Kregg , my salesman is absolutely a pleasure in McDonald TN. Both times have the service and staff have been outstanding. I highly recommend them and Kregg , my salesman is absolutely a pleasure to work with and if Kregg happens to be out or busy when I stopped by Katzman always took care to see if my questions or concerns were answered. More
by Rob
January 13, 2023
Said I could not get approved. Went across the street to Toyota and was approved in 10 minutes, was very dissatisfied with their efforts Went across the street to Toyota and was approved in 10 minutes, was very dissatisfied with their efforts More
by Nickmaddux44
Employees Worked With
Not on here
January 04, 2023
Greg was outstanding, very helpful, and very nice with my new purchase! I loved the environment! And I love my new 2015 Dodge Dart!!! new purchase! I loved the environment! And I love my new 2015 Dodge Dart!!! More
by rainslicer
January 02, 2023
Greg was awesome! Thanks so much for the great experience!!! Love my Gladiator ! Will recommend Thanks so much for the great experience!!! Love my Gladiator ! Will recommend More
by wcclh1213
December 28, 2022
Everyone was very nice and helpful. Made it an easy buying process. We drove from Georgia to purchase this truck. I would highly recommend them and will be using this dealership for mor Made it an easy buying process. We drove from Georgia to purchase this truck. I would highly recommend them and will be using this dealership for more purchases in the future. More
by Mustanggrl12688
December 14, 2022
Greg and the rest of the team at Crown of Cleveland were extremely helpful in the purchase of my 2022 Jeep Gladiator Rubicon! extremely helpful in the purchase of my 2022 Jeep Gladiator Rubicon! More
by brandon06wc
Employees Worked With
December 14, 2022
I had a great experience, Greg Yeoman is a great sales man, he went beyond our needs the whole time we were there, he made us feel comfortable and appreciated all the time. Definitely going back to him if man, he went beyond our needs the whole time we were there, he made us feel comfortable and appreciated all the time. Definitely going back to him if we ever need to get a new car. More
by diazyannel
Employees Worked With
