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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.8
2,579 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,579 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

July 04, 2020

Cody is very knowledgeable in his position as a service advisor. Quick to give thorough updates and does it happily! I like working with advisors who don’t mind doing their job and Cody is the best at that More

by Brandy.n.vaughn
Recommend Dealer
Yes
Employees Worked With
Cody Morse
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Brandy, Thank you for leaving Cody this excellent review! It is a pleasure to know that he took great care of you and ensured that your experience went seamlessly- from beginning to end. He undoubtedly is exceptional at his skill, and we are certain that he will provide you with the same 5-star service in the years to come.

July 04, 2020

Service on hybrid - Cody Morse Took our Pacifica in for what we thought would be a problem covered by warranty. Cody found himself in the tough position of having to explain to an More

by short
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Morse
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your excellent review! We are delighted to know that Cody took great care of you and provided you with the quality service that you so much deserve. Your safety and satisfaction are of the utmost importance to us. Please don't hesitate to let us know if we may be of further assistance to you in the future!

July 04, 2020

I had been looking for a Rubicon for a month when I was referred to Crown of Chattanooga. Austin met me when I walked in the door and was very helpful. They had one in clean up not on the lot yet. Which wo More

by Eddie
Recommend Dealer
Yes
Employees Worked With
Austin Didona
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Eddie, Congratulations on your new vehicle! We are thrilled that your automotive search led you to our dealership, and that our team could make your visit an all-around success! We are excited for you to enjoy your new Jeep Rubicon. Please drive safely, and don't hesitate to let us know if we may be of further assistance to you in the future!

July 03, 2020

Cody Morse is the BEST he makes your experience a good one ask questions answers questions is there any thing He can do for you while waiting escorts you to the seating area check on you after about 30 mi More

by darlenesewellware
Recommend Dealer
Yes
Employees Worked With
Cody Morse , Cody Morse
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Darlene, Thank you for leaving Cody this wonderful review! We are thrilled that he could be of remarkable assistance to you and make your overall experience as seamless as possible! If you have any further questions or concerns, please do not hesitate to let us know. We look forward to serving you again in the future!

July 03, 2020

I’ve purchased three cars from Crown and for the most part it was a good experience however I’ve been disappointed with Josh’s performance. He did not return phone calls and I had to follow up with him. More

by dbs643
Recommend Dealer
No
Employees Worked With
Josh Blackburn
Jul 06, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear “dbs643”, With the greatest respect to you, Josh’s performance has been stellar. Your issue is your frustration with the vehicle you ordered not being available due to the COVID-19 inventory shortages, which is completely out of our control. The factory is simply not building the vehicle as you ordered it and I have shown you on my ordering system that I cannot order a vehicle with the specific options you desire, nor can any other dealership as we all utilize the same ordering system. We do empathize with your frustration and have done everything we can to try to get you the vehicle you want. We are hopeful that when the factory returns to normal operations we will be able to accommodate your request. Ken Nichols, General Manager

Jul 06, 2020 -

dbs643 responded

With great respect to you sir, that is not true at all because I can provide email, text, and witness testimony to the contrary. I knew you couldn't transfer a used vehicle because Josh indicated as such and based on my conversations with other dealerships they didn't want to release any NEW Challengers which is why I suggested we order a 2020 Challenger Scat Pack Widebody directly from the manufacture. I provided Josh the specs but never heard from him. The only thing he said was we couldn't order it until July 1st. This was a lie because I was able to order a NEW 2020 from Mtn View without any issues, I can provide you the order form. It is already in production and I will take possession at the end of the month so how do you resolve your statement "nor can any other dealership as we all utilize the same ordering system."

July 02, 2020

Dusty was very timely and helpful. He got us the info we needed and got our service done accurately. I would recommend him to others. Thank you Dusty? More

by cjhoff
Recommend Dealer
Yes
Employees Worked With
Dusty Angland
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Dusty this 5-star review and recommendation! We are delighted to know that he took great care of you and ensured that your needs were efficiently resolved. It is our pleasure to serve you, and we hope to hear from you again the next time your vehicle is ready for service!

July 02, 2020

Danielle Gant is always professional , friendly, and outgoing. Every time I've needed both of my vehicles serviced she has always gotten them taken care of. I will always use her for service. Fantastic More

by lhcbiggs09
Recommend Dealer
Yes
Employees Worked With
Danielle Gant
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Danielle this excellent review! We are delighted to know that she has your confidence and always provides you with the 5-star service that you so much deserve! Offering top-quality service is always our goal, and we are certain that she will provide you with nothing less in the future!

July 01, 2020

2011 Chrysler 300 with 2 factory recalls. Very nice staff to deal with.Great place to buy a Chrysler product or a Ram truck.This dealership has been a good place to deal with since the day my More

by booneman340
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty Angland
Jul 08, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review and for continuing to confide in our dealership with your automotive needs! It is our pleasure to serve you in any way possible, and we look forward to continuing to provide you with the same 5-star service in the years to come!

July 01, 2020

Great service department Had a flat tire. Called these guys. Dusty and the service department hooked me up with a new set of tires and got me back on the road. More

by Joker125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Neal, Dusty Angland
June 30, 2020

He was exceptional! Very knowledgeable and helpful! Showed me all of my options and helped me secure the best deal possible on the table! Would recommend! More

by Jleonar6
Recommend Dealer
Yes
Employees Worked With
Josh Blackburn
Jul 01, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your kind recommendation! We are thrilled that Josh could be of exceptional assistance to you and provide you with the perfect vehicle and deal! We are so excited for you to enjoy your new ride. Please let us know if there is ever anything more that Josh or the team may help you with in the future!

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