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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.8
2,578 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,578 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

May 22, 2020

Josh was amazing and very friendly!!!!he helped me get in the car I wanted and even when I wanted a better price, he went and pushed for that. The detail was spot on and when I come here josh will be the o More

by hbledsoe3
Recommend Dealer
Yes
Employees Worked With
Lee Johnson, Josh Blackburn
Jun 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new vehicle! We are thrilled that Josh could be of exceptional assistance to you and provide you with the perfect vehicle and deal! He will be honored to know that he has earned your confidence, and we can't wait for you to enjoy your new ride!

May 18, 2020

Absolutely the worst service I have ever received. We’ve had the car for 2.5 years and it’s been serviced multiple times and not once has it been a positive experience. Car has been in the shop 3 times for More

by NS
Recommend Dealer
No
Employees Worked With
Jason Maneke
Jun 10, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear nikisext80, We appreciate your review and are disappointed to hear that you’re dissatisfied with the service you have received from us. We understand that the last time you scheduled service, you were unhappy that we could not offer you a loaner vehicle and that there would be a $75 diagnosis charge. Unfortunately, your vehicle is out of the basic warranty period, so a loaner vehicle is not made available by the manufacturer. We do have shuttle service and can arrange a rental. Once the vehicle is diagnosed, your certified pre-owned warranty will provide you with a credit for the rental if it’s a covered repair. If we can assist with the vehicle issues you called in about please contact us to schedule your diagnosis. Sincerely, Larry Dales, Service Manager

Jun 10, 2020 -

NS responded

Larry, It wasn’t the loaner vehicle issue that makes your device so bad. It’s being told one thing and the complete opposite happening over and over again. No worries, I took the car to one of your competitors and their service department was extremely knowledgeable, helpful and corrected the issue that your service department could not get fixed in multiple visits and keeping the car for weeks at a time. Sadly, we had to pay $400+ because the warranty had expired by the time I went to them to fix the issue. It would have been covered if it had been done correctly one of the many times the car was at your dealership. But the money spent was well worth it to NOT have to return to Crown.

May 14, 2020

Jacob, was very helpful, answered all of our questions and shared all the dealership has to offer. Great experience I don't vehicles often but would recommend this young man and dealership to friends More

by Timlangford6
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Jacob Buckner, Brandon Loftin, Ian Hill
May 19, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Tim, Thank you for leaving Jacob this positive review! We are so pleased that he could be of assistance to you, and he will be proud to have earned your kind recommendation! Please drive safely, and do not hesitate to give us a call if you have any further questions or concerns in the future!

May 13, 2020

New Jeep Owner Excellent price and customer service. Attentive to details. Friendly sales staff. Kaylyn and Justin exceeded expectations in a timely manner. Definite More

by marychareseburton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylyn Hinson and Justin
May 14, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Mary, We are so honored by the opportunity to do business with you, and we are pleased that our team could get your automotive needs efficiently taken care of! We congratulate you on your new Jeep- on behalf of the entire team, and we wish you the safest of travels until we meet again!

May 12, 2020

Great Service! I contacted Crown and Jacob called me back multiple times with information, he was awesome to work with, highly recommend him, for all your car purcha More

by MJdensmore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Buckner
May 13, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Jacob this kind recommendation! We are overjoyed that he could make things happen for you and get you into a vehicle that you love. We congratulate you on your new vehicle- on behalf of him and the entire team, and we hope to see you again when the time comes for your first service!

May 08, 2020

Trevor created a relaxing & enjoyable car buying experience! It was a pleasure working with Trevor. His knowledge and understanding of the car buying experience was exemplary. I enjoyed it so much, I went back More

by onepapi60
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Kenny Reagan, Trevor Turner, Ken Nichols
May 11, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Trevor this incredible review! We are thrilled that he could be of exceptional assistance to you and get you into not one, but two vehicles that you love! We are so appreciative of your business, and we congratulate you on your purchases- on behalf of Trevor and the entire team!

May 06, 2020

Dishonest sales person Terry Robey My daughter who is 27 went to the dealership to buy a car on her own. Terry Robey was her salesperson. She had an internet ad reflecting a $6K disco More

by emw
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Robey
May 07, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear “emw”, We appreciate you taking the time to post a review and alert us to your concerns. We thank you for taking our call to discuss it and are pleased that we are working together to resolve them. Terry should not have made those statements and will certainly be appropriately counseled. If you have additional questions or concerns please do not hesitate to contact me directly at the dealership on 423-591-6868 ext. 5810 or by email at knichols@crowncars.com. Sincerely, Ken Nichol, General Manager

May 01, 2020

Amazing, professional, and honest dealership! Jacob Amazing, professional, and honest dealership! Jacob Buckner went out of his way to help us in every way purchase a brand new Jeep Cherokee! Will go More

by Mballen42
Recommend Dealer
Yes
Employees Worked With
Benny Hamby, Jacob Buckner
May 04, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review! We are thrilled that Jacob could make things happen for you and provide you with the perfect vehicle and deal! We are so appreciative of your business, and we look forward to an opportunity to serve you again!

April 28, 2020

Manny was very helpful and informative ! He worked with us and gave us all the best options which led to me getting my new car ! He had the friendliest attitude and was very patient! I appreciate his genui More

by BethanyJHill
Recommend Dealer
Yes
Employees Worked With
Manny
Apr 29, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Bethany, Thank you for sharing this positive review! We are overjoyed that Manny could be of such great assistance to you and ultimately get you into the perfect car! We are so excited for you to enjoy your new ride, and we thank you for allowing us to assist you with your special purchase!

April 27, 2020

Crown Continues To Deliver I’ve been a Crown customer for several years now. Have bought several vehicles from them and do all of my servicing (3 vehicles) there. Just bought More

by edensambriz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Buckner
Apr 27, 2020 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review! It is an honor to have your continued business, and we are thrilled that our team could provide you with another great vehicle and remarkable experience! We wish you safe travels in your new Jeep Gladiator Rubicon, and we hope to serve you and your automotive needs for many years to come!

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