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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,599 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,599 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga
September 21, 2019
My service advisor, Jason, was “too busy” to help me My “advisor” was too busy to advise me about the repairs needed on my vehicle. He said he would call me. Closing time came and I had heard nothing. My “advisor” was too busy to advise me about the repairs needed on my vehicle. He said he would call me. Closing time came and I had heard nothing. I left multiple phone messages (he wouldn’t answer) and several texts. He NEVER replied. I finally got someone else on the phone the next morning. Patrick was very helpful. When I went to get pick up my car. Jason appears for check out. I asked why he never returned my calls. His reply was he was “too busy.” This from my supposed service advisor! Never will I work with him again. I would give him no stars if possible. Larry Dales also promised to call me back and never did. Overall, a very frustrating experience. More
by Disrespected
Employees Worked With
Patrick in sales was efficient and nice, very helpful. The employee answering the switchboard was pleasant. , Jason Maneke, Larry Dales, Grayson Doss
September 16, 2019
They really care and the best dealship I've ever been to This is by far the best dealership ever been to. Cullen was very helpful and very caring and his handling of the whole transaction. He was really conc This is by far the best dealership ever been to. Cullen was very helpful and very caring and his handling of the whole transaction. He was really concerned about my needs as well as my concern for my credit score by running queries and all I could stuff. He took great care and handling all the details that I gave him and we found a way to make him work. He was patient and just take it over all outstanding employee. He is by far the best salesman I've ever dealed with as far as buying a vehicle goes. I would recommend him to anybody who was looking to buy a vehicle. I've already talked to my wife to see if she wants to go and get a vehicle and even brought it to her attention to go talk to this fella right here. I request he stays at this dealership so I can come back and work with him to get my next truck. It doesn't matter what state I moved to I will come back to the dealership and work with this guy right here to get my next vehicle. We also work with a guy named Josh I forgot his last name but he was awesome as well and he really does care about your credit score as well as giving you the best impossible.going to dealership felt like home did not feel like any pressure was all meat or anything like that it was very comfortable and everything was perfect. I will return at some point to get my next truck. Thanks to all over part of the deal really appreciate everything y'all did thank you. More
by Joe Peel
Employees Worked With
Josh Blackburn, Cullen Clabo, Taralynne Stricklin
September 15, 2019
The service center gets you in and out in a reasonable time Trever was a great salesman, very helpful during my buy of my Chrysler 300, he was positive throughout and very helpful in working with me to use al Trever was a great salesman, very helpful during my buy of my Chrysler 300, he was positive throughout and very helpful in working with me to use all the features on my car since this was my first new car in 21 years. Technology has changed so much and he was very patient with showing me and setting me up in my new car. The car is awesome and continues to be amazing. Have had so many complements on the car and many of the features it has and does for me. He continues to help with anything or question that comes up even a year after my purchase of my Chrysler. Thanks Trever. More
by KethT42
Employees Worked With
Trevor Turner
September 14, 2019
Needed a another ride. Was in need of another vehicle after being in a wreck that totaled my previous truck. Frank was great to work with, easy going, and quick with the i Was in need of another vehicle after being in a wreck that totaled my previous truck. Frank was great to work with, easy going, and quick with the information that you would need. I hope I don't need to worry about a new car for a long time, but if I do Frank is the man that I'll be looking for. More
by Ccrye
Employees Worked With
Kenny Reagan, Frank Gallardo
September 13, 2019
Treated with Respect and kindness Finally a dealer that treats you with fairness and courtesy! You will not be disappointed, the whole staff was wonderful. My salesman Josh Blackburn w Finally a dealer that treats you with fairness and courtesy! You will not be disappointed, the whole staff was wonderful. My salesman Josh Blackburn was so kind and helpful, but very genuine and sincere. Kenny the finance manager was an absolute pleasure to work with. Lance took excellent care to offer me a very fair trade on my Lexus. This is a dealer I'd be happy and proud to refer business too. Even with a unexpected snag, they took care of it professionally and swiftly without putting any pressure or making me feel uncomfortable. I recommend the staff from a woman's prospective, you will not be disappointed, you will be treated kindly! What a refreshing car buying experience! Definitely did not even have a quarter of the satisfaction with several other dealers in the Knoxville area. I traveled 2 hrs to complete my purchase, they made it worth my time! Thank you all again! More
by evo26
Employees Worked With
Lance Dowdy, Kenny Reagan, Josh Blackburn
September 13, 2019
Excellent Jayme was amazing through the entire process. He was very nice and best our needs. I would definitely recommend Jayme on all your car needs! Jayme was amazing through the entire process. He was very nice and best our needs. I would definitely recommend Jayme on all your car needs! More
by Sabrina
Employees Worked With
Grayson Doss, Jayme Quainoo
September 13, 2019
Easy fast nice They were very busy but took my auto in with no hesitation. Prompt on the repair. Everyone was friendly. I will use them in the future. Thank you. They were very busy but took my auto in with no hesitation. Prompt on the repair. Everyone was friendly. I will use them in the future. Thank you. More
by Happy Gladiator Owner
Employees Worked With
John Clemmons, Eddie Bartlett, Kenny Reagan, Jeff Honeycutt, Jason Maneke, Larry Dales, Lance Brown, Grayson Doss, Josh Henry, Benny Hamby
September 11, 2019
Great service! I took my new Ram in for a check engine light and the problem was diagnosed and repaired relatively quickly. Jeff Honeycutt was my service advisor and I took my new Ram in for a check engine light and the problem was diagnosed and repaired relatively quickly. Jeff Honeycutt was my service advisor and he was very friendly and communicated to me what they found and what the repair was. Very pleased with Jeff and everyone at Crown. More
by Dprolltide
Employees Worked With
Jeff Honeycutt
September 11, 2019
New Vehicle Diamond Finnish Application Andrew Blair was the Service Representative who handled getting my work done. All went well and I was most pleased with the way Andrew kept me posted Andrew Blair was the Service Representative who handled getting my work done. All went well and I was most pleased with the way Andrew kept me posted on my truck's service status. It took a little longer than anticipated but that was probably because I was not aware everything I had in the cab had to be removed first. The only hiccup was that my personal property was not returned to the truck when the work was done resulting in the Porter having to take my truck back to the service area and loading everything. Not a major issue and Andrew kept on it until I was done and ready to roll out. Overall a very good experience. More
by Phil
Employees Worked With
Andrew Blair, Terry Robey, Kenny Reagan, Grayson Doss
September 11, 2019
Great Experience Everything, from start to finish, went very smoothly and satisfactory. From the minute I walked in, through all my interactions with Terry Robey, Ken Everything, from start to finish, went very smoothly and satisfactory. From the minute I walked in, through all my interactions with Terry Robey, Kenny Reagan and Grayson Doss were comfortable, professionally handled and easy to understand. I was impressed by Grayson Doss' knowledge of 100% Disabled Veteran purchase issues, USAA Member Discounts and his efforts to find all available discounts for me. Terry Robey went the extra mile by going to Cleveland, TN to bring the vehicle I wanted to Chattanooga and then transferring all of my contents, trailer hitches and license plates from my trade-in truck to my new truck. I also felt Kenny Reagan dug deep to get the best financing possible which was not the easiest task given the late hour. This was, without a doubt, an Exceptionally GREAT EXPERIENCE. More
by Phil
Employees Worked With
Terry Robey, Kenny Reagan, Grayson Doss
