Crown Chrysler Dodge Jeep Ram of Chattanooga

Car still not fixed but im out of 750 dollars I brought my car in for an diagnostic test because my coolant tank was bubbling 8/22/19 an on that day i was advised by Jeff Honeycutt that they had f I brought my car in for an diagnostic test because my coolant tank was bubbling 8/22/19 an on that day i was advised by Jeff Honeycutt that they had found the problem. My radiator cap wasn't pressurized so they replace that an did a coolant system flush also replaced spark plugs I agreed to those services by text an in person also I had a couple of recalls cool so i also agreed to those as well. I went ahead an got a tune up even though I really didn't think I needed one Later on that same day I was called back with some more repairs which made my total 801 I also was informed that I would be called around 5ish to let me know when car would be done I received no call but I was ok with that because I just wanted my car fixed. Jeff Honeycutt called 8/23/19 an stated I got you a 50 dollar discount because I didn't call you back on Thursday cool my bill was reduced to 750.I pay for the repairs drive home car seems to fixed I drive around town 8/24/19 an when I pull in my driveway my car is making the same boiling sound as before I leave my car parked at home until I got off work 8/26/19 an take car back to repair shop it is immediately wrote up for service an Tuesday 8/27/19 an im called during the day we've found your problem a blown head gasket an will give you 10% discount off of 1944.82 because we've had your car before well if my car would have been diagnosed right the previous week I wouldn't be out of 750 an car that is not driveable. I was told we put some dye in your radiator an found that you have blown head gasket upon doing my own research after the fact bubbling in the coolant tank is a sign of a blown gasket any ase trained technician would be able to tell that an besides I brought to a Chysler shop it should have been diagnosed right because seems they would no more about Chrysler products than anybody else I feel taken an Jeff Honeycutt you acted if that was ok that my car was mis diagnosed an 750 was down the drain I am beyond upset I'm appalled that a service repair shop would do a hard working paying customer that way More

Excellent experience Excellent dealership. The sales team was excellent especially Mr. Jacob Buckner. He was excellent at closing the deal. Mr.Dowdy was very helpful in fi Excellent dealership. The sales team was excellent especially Mr. Jacob Buckner. He was excellent at closing the deal. Mr.Dowdy was very helpful in finding my right vehicle. Thanks to both. More

Outstanding Customer Service Fair pricing and outstanding staff. Our sales associate Lance was wonderful to work with. He was patient during the decision making process and was he Fair pricing and outstanding staff. Our sales associate Lance was wonderful to work with. He was patient during the decision making process and was helpful in answering all of our questions. More

It was a great experience! Our experience was great! No pressure!! Test drove both cars we were interested in. Couldn’ Ask for better. Jayme is the best! Would highly recommend Our experience was great! No pressure!! Test drove both cars we were interested in. Couldn’ Ask for better. Jayme is the best! Would highly recommend doing business with this dealership. More

Nice Dealership Very nice place and friendly helpful people. Jacob Buckner was great to work with. Was not pushy but very friendly and knowledgeable. I enjoyed th Very nice place and friendly helpful people. Jacob Buckner was great to work with. Was not pushy but very friendly and knowledgeable. I enjoyed the easy hassle-free experience. Easiest car I bought. would recommend Jacob to all my friends and family. More

Curious they don’t care about the customer I bought a car from them and when I signed all the paperwork and got my key for the car I bought, the salesman Jami gave me only one key. I asked w I bought a car from them and when I signed all the paperwork and got my key for the car I bought, the salesman Jami gave me only one key. I asked where is the second key? Jami said he will go to his manager and ask him. Jamie asked the manager “Benny” he came back saying don’t worry we will take care of it we will send it to you by mail. I left the dealership thinking that they will send it to me. I got disappointed when I text the salesman and he answered “ who I as it that said they’d give you an extra key?” I kept calling the management for this dealership and left 2 voice mail messages. With no response until today,.Finally I decided to write this review because this is not right. So be careful when they promise you something get it at the same time because this dealer will TURN around and they say who told you that? More

Great Customer Service I was on a time crunch and due to miscommunication from my daughter already stressed by this appointment. Daughter didn't tell me oil needed changing I was on a time crunch and due to miscommunication from my daughter already stressed by this appointment. Daughter didn't tell me oil needed changing until when she was leaving for school. Goes to TN Tech so travels over mountains to get there and maintenance is important. Beth Winters our service rep was great! When we got there greeted us and answered all my questions. Suggested tire rotation since hadn't done it last oil change and it was time for it. Told Beth my daughter need some lunch and when through with Jeep need to go back to school. She explained would do oil change, tire rotation and 12 point inspection ask for cell number and would call when ready or if they found anything in inspection. We left got a bite to eat, right as finishing up Beth called said done, everything was fine in inspection and ready when we where. Worked out great was super easy and clearly communicated in timely manner. Thank you Beth More

Wonderful Service Very pleased and excited about my experience and purchase from Crown Chrysler in Chattanooga! Frank and Kenny were wonderful to work with. I would def Very pleased and excited about my experience and purchase from Crown Chrysler in Chattanooga! Frank and Kenny were wonderful to work with. I would definitely purchase from here again. Thanks! More

Customer service I had a great experience at this dealership. The salesperson was very courteous and helpful with everything. Frank helped me through the whole experie I had a great experience at this dealership. The salesperson was very courteous and helpful with everything. Frank helped me through the whole experience. I would like to thank Frank and Kenny for all their help. More