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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.8
2,580 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,580 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

April 20, 2019

Great experience Kregg was amazing. He help me get the car that i wanted. He made sure my payments were affordable. Thanks for all your help and everything you done f More

by Carma B.
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kregg Ware
Apr 22, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new car, Carma! We appreciate the opportunity to work with you, and we are overjoyed that Kregg could provide you with the vehicle and deal you were looking for! We hope you enjoy your new ride, and we hope to serve you again in the future.

April 19, 2019

Great Buying Experience We had the best experience with this dealership and everyone there. Especially our salesman, Noah Amelung! He was so knowledgeable and had all the inf More

by nini5524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry White, Kenny Reagan, Noah Amelung
April 16, 2019

They aren't worth a dang! The finance manager is pushy and rude. I was told the car came with xm satellite radio capability and 3 months free xm. After all the paperwork was s More

by tnxdshooter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Bartlett, Dustin Young, Ryan Kountz
May 06, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear “tnxdshooter”, While we appreciate all constructive feedback and reviews, your account of the events is not accurate. You were well aware at the time of purchase that the vehicle was not XM ready. We offered to re-clean the vehicle at the time and explained the exchange policy in detail. Unfortunately, you did not keep your appointment to exchange the vehicle and the timeframe for doing so has now passed. Sincerely, Lance Dowdy, General Manager

May 07, 2019 -

tnxdshooter responded

Lance you're a liar. I was not advised by Ryan Kountz that the car did not have satellite radio until I was about to pull off the lot. He had originally told me that it did and then told me it didn't as I was getting ready to drive away. I haven't brought it back to be cleaned because I haven't had the time and you're all a bunch of liars and I don't think I can't trust you all. You all also said there were no recalls on the vehicle. This was another lie. There was a campaign 953 recall to update the ecm cluster module. I had this updated at Cookeville Hyundai April 26th. They also found an open shift shock tsb and repaired that to. The car is running, driving, and handling well, and is also getting good gas mileage. Dustin the finance guy is still a rude xxxxxxx and you should fire him as he is a detriment to your dealership. This is all I'm going to say on this matter!

April 16, 2019

First time car buying I’ve never been car shopping before so it was a little overwhelming at first. Noah walked me through everything and answered any question I had and he More

by Renegade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Amelung
Apr 19, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for your 5-star review! We are honored to have been able to assist you with your first vehicle purchase, and we are so glad that Noah could put you at ease and thoroughly guide you through every step of the process. We wish you the safest of travels and hope to serve you again in the future.

April 16, 2019

My experience was a surprisingly good experience. The atmosphere was nothing like I had experienced before with buying a car. My sales person Johnathon Poteet w More

by Mark Cook
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Johnathon Poteet
April 16, 2019

Great experience! Bought my car from Kregg Monday. The first car purchased by myself. Very professional and an overall great experience. Will return again for anything More

by Joshua Green
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kregg Ware
Apr 19, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Hi Joshua, Congratulations on your new vehicle and a successful first solo buying experience! We are so glad that Kregg could make the process so positive for you, and we look forward to assisting you further with your future automotive needs. We can't wait for you to enjoy your new ride!

April 14, 2019

Top notch people. Everyone we talked to were very kind and helpful. Noah Amelung called us even before we got there to ask us any question that we may have before comin More

by smyers88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Benny Hamby, Noah Amelung
Apr 17, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful feedback. It is a pleasure to hear that Noah was so devoted to putting you at ease and ensuring that your overall experience was seamless and ultimately a success. We congratulate you on your new vehicle and thank you for working with us at Crown!

April 13, 2019

Very poor business practices Our Ram Promaster 1500 van has been in your shop over a month and the problem is still not know but the tech had the flu, then the service writer had More

by BEW
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Honeycutt
Apr 19, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear BEW, As we explained when we showed you the van when you were her on Saturday, we only have the one lift at the dealership that your van will go on and that it could be a while before we are able to work on it as we already have customers scheduled with vehicles that require that specific lift/bay. It is unfortunate that the dealer that you purchased the van from did not find the issue in their used car inspection, but we can assure you that we will work on your vehicle as soon as we are able. Sincerely, Larry Dales, Service Manager

Apr 19, 2019 -

BEW responded

I never talked to anyone at the dealership on Saturday....We drove through the lot several times but never talked to anyone nor did anyone explain to me where my van was until you called my wife and told her. You never called me....

Apr 29, 2019 -

BEW responded

Going into our 9th week of not knowing...our van is still in the service bay without a motor... :-(

April 13, 2019

Lance Brown is the best guy you will meet. He treated me great and made sure I got my dream truck. I cant say enough about how great Lance was to me. Because of More

by Zcordell712
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Hamby, Lance Brown, Dustin Winder, Erin Roberts
Apr 17, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Hi Zach, Thank you for sharing this amazing review! Lance will be honored by your kind words, and we are overjoyed that he was able to get you into the vehicle of your dreams. We are excited for you to enjoy it, and we are so happy to welcome you to the Crown family!

April 12, 2019

Excellent Mr. Kregg put a stop to my car shopping. Soon as i found the one he went above and beyond to make sure i got exactly what i wanted.! He was very profe More

by Donshayla92!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Kregg Ware
Apr 17, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new vehicle! We are thrilled that Kregg could put an end to your car search and get you into exactly the vehicle you had in mind. We are so excited for you to enjoy your new ride, and we can't wait for the opportunity to serve you again!

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