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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.9
2,668 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,668 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

February 02, 2019

Worthless. My wife bought a brand new Jeep from here and the transmission went out. We had it towed back and left him several voicemails and sent emails over the More

by TaylorM70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Dales
Feb 20, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for sharing your experience with us. We will contact the General Manager at the dealership and ask him to investigate your concerns. We will get back to you as soon as we know more.

Mar 05, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dear TaylorM70, While we appreciate your review and the feedback it provides, as you are well aware we were required to follow the manufacturer’s process to repair your Jeep, which was to replace the cylinder head. It is unfortunate that the problem reoccurred, and if you had returned the vehicle to the dealership after our numerous follow-up calls, we may have been able to get the engine replacement approved by the manufacturer under your warranty. Sincerely, Lance Dowdy, General Manager

Mar 05, 2019 -

TaylorM70 responded

Dear Lance, Your response is laughable. Your "numerous follow-up calls" were 5 days after I had left initial voicemails. As a matter of fact your sales manager did not respond until we called corporate. We took it to another dealership that was more than willing to fix it in a timely manner, returned our calls and demonstrated great communication throughout the entire process. You should spend a week down at Mountain View Jeep in Ringgold and acquire the knowledge on how to successfully manage a dealership.

January 28, 2019

Andrew Madron at crown Bought a tacoma ..from them good experience clean establishment good inventory.. Andrew Madron was my salesman super helpful guy I give em 5 stars onl More

by Happycustomer423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Madron, Dustin Young
January 26, 2019

Very helpful! Our salesman was very helpful and answered all our questions. Everyone was very helpful and courteous. The salesman tried to help us with anything we More

by src
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Christian
January 26, 2019

Great service Salesman was very friendly. I feel that he went above and beyond to make the experience pleasant. I would recommend a friend or family member to come More

by Melinda7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Christian
Jan 28, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Hi Melinda, Thank you for leaving Chase this kind recommendation! Your satisfaction is so important to us, and we are pleased to hear that Chase went the extra mile to ensure that you were fully satisfied. Please let us know if there is anything more that he or the team may help you with in the future.

January 25, 2019

Great service. Woukd definitely come back again. Helped me get the best deal and the best car for my money. Super friendly and wasn’t annoying like most car More

by Snail99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Christian
January 25, 2019

Great! He helped me get the car I wanted for the price I wanted. I would highly recommend him to anyone. He was very nice. Great service!! More

by Dylanl3
Recommend Dealer
Yes
Employees Worked With
Chase Christian
Jan 28, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Congratulations on your new car, Dylan! We are delighted that Chase was able to provide you with both the vehicle and deal you had in mind. We hope you are enjoying it! Please let us know if there is anything more we may help you with in the future!

January 25, 2019

Lost track of time Chase was generous enough to give me a ride and pick me up from my residence to test drive the vehicle I was interested in. Upon picking me up i sta More

by Crespus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Christian
Jan 28, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for taking the time to leave Chase this great feedback! It is a pleasure to hear that he took such good care of you, and that your overall experience was so enjoyable! Please let us know if there is anything more that he or the team may help you with in the future. We hope you enjoy your new vehicle!

January 25, 2019

Great Experience Great experience! Financing was quick and easy! Kregg was awesome and a pleasure to work with. Along with the rest of the staff that made buying a car More

by Kate92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kregg Ware
January 22, 2019

Best New Car Buying Experience Andrew Madron was very professional and informative in helping me select a new Jeep Cherokee Latitude. I’m an “elderly” lady and needed to find a vehi More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Madron, Kevin Rhodes
Jan 25, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Hi Diane, Congratulations on your new vehicle! We are overjoyed that Andrew was able to help you find the perfect vehicle that secured both your safety and satisfaction. We appreciate the opportunity to work with you, and we are glad that we could make this process a positive one. Thank you so much for your recommendation.

January 18, 2019

This purchase was just as smooth & easy as the last. This is the fourth vehicle my family has purchased from Terry. Every purchase was great. We highly recommend Terry. I just told him what I was look More

by Adowis1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Robey
Jan 21, 2019 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your 5-star review and recommendation! We are honored by your family's continued business, and we are thrilled that Terry has consistently ensured that your experiences have been hassle-free and efficient. We hope you all enjoy your new vehicle, and we look forward to the opportunity to work with you again.

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