Crown Eurocars

My first Mercedes From the time we entered the beautiful dealership we were treated so professionally and staff were smiling and friendly. Miro was so patient and expla From the time we entered the beautiful dealership we were treated so professionally and staff were smiling and friendly. Miro was so patient and explained details without making me feel pressured in anyway. He was lovely. Marc was also wonderful with all the warranty and financing. He made it seamless and stessless.. Excited to get to know my new GLA! Tony is a electronic genius! Thank you all. More

Excellent Great experience purchasing my first MB. Neville Barnett was very accommodating and a good listener. Great all around experience. Would recommend Nev Great experience purchasing my first MB. Neville Barnett was very accommodating and a good listener. Great all around experience. Would recommend Neville and Crown. Working with Jessica on financing was a pleasure and easy. More

Outstanding Experience Zoltan Krempaszky is an outstanding salesperson and individual. Could not be happier with our experience with his attitude, performance and accomplish Zoltan Krempaszky is an outstanding salesperson and individual. Could not be happier with our experience with his attitude, performance and accomplishment with our purchase. He has unlimited knowledge of the vehicle we purchased. Looking forward to spending more time with him when he is available to learn more about this amazing car. Great experience!! More

Best dealership I’ve been to so far! We saw a car online and just to check It out since the deal seemed too good to be true and this time it was! We were greater by Shelly who is a) a swe We saw a car online and just to check It out since the deal seemed too good to be true and this time it was! We were greater by Shelly who is a) a sweetheart b) very knowledgeable, and c) actually listens to what we wanted and needed! We have shopped at other Mercedes dealerships in Tampa Bay and Sarasota but this was by far my very favorite. Not pushy, just there to assist make the best choice while making part of car buying so easy. Shelly, you are amazing and thank you once again! A More

Great experience CPO purchase was an easy transaction thanks to Shelly and Mark. They were accommodating and made the sale worry free. We have purchased over 5 MB over CPO purchase was an easy transaction thanks to Shelly and Mark. They were accommodating and made the sale worry free. We have purchased over 5 MB over the years and this was one of the top experiences. Thanks More

Unsatisfied customer service for GLE 350 I do not usually do reviews, however my experience with Crown Euro deserves attention . On August 30th I purchased my first Mercedes Benz, I was so ex I do not usually do reviews, however my experience with Crown Euro deserves attention . On August 30th I purchased my first Mercedes Benz, I was so excited and looking forward to enjoying my new car unfortunately it didn’t last. Bianca Presti was helpful, nice and patient with me during the entire process of the sale. Two days later my son also bought another Mercedes Benz from Bianca. After those sales she no longer showed any interest to help. The day of my purchase, I was not able to bring my car home with me because there were a couple things that needed to be repaired. Due to that, Bianca told me that she would bring the car to my house. When she brought my car back, we went to check that everything was done and fixed as I was promised. I was very upset for the following reasons when I finally received my vehicle. The headliner of the car still had many stains, the passenger seat and the backseat both had holes and you could still smell animal scents from the previous owner. When I asked Bianca why was my vehicle brought to me in that condition after all those faults were noted previously when purchased, her response was that she didn’t notice those faults and that she would needed to check with her boss about having all of those faults fixed. After several texts and emails, she eventually scheduled repairs for the headliner and the seats. After the repairs, she offered to have the car washed. Upon receiving my vehicle back, it was in worst condition in which I turned it in. There were water marks all over the body of the car and there were scratches and the paint was chipped on the driver´s door which previously did not exist. I called the service department and requested to speak to the Manager Frank Caporicci left several messages over a week ago and I still have not been contacted by him. Additional issues I have had since I purchased the vehicle, there is a mechanical issue with the trunk, my plates were supposed to be transferred, which they have not been, so my vehicle currently has temporary tags that will expire in 10 days. Due to the customer service and treatment I have received from this dealership, I took my car to the Mercedes Benz of Wesley Chapel service department. Marc Scotch, their Assistant Service Manager, told me that the Hatch Alarm needed to be replaced. Being that this is a Certified Pre-Owned, everything is supposed to be inspected and certified in working condition and detailed for sale, however that is not the product or service I received. Today I called back to Crown Euro to speak with the General Manager Dan Morris. I left a message with his assistant’s voicemail and I have not received any contact back. Despite the great reviews listed, my experience was the complete opposite of 5 stars. I do not understand why I was treated in this way and because of this experience my excitement of buying my first Mercedes was taken away and I will definitely not be recommending anyone or any future customers to this dealership. More

Leasing a 2019 Mercedes Benz and concierge setup I am very pleased with my experience in leasing my second Mercedes Benz. Mr. Phillip Boone, salesman/leasing rep was very helpful in assisting me to I am very pleased with my experience in leasing my second Mercedes Benz. Mr. Phillip Boone, salesman/leasing rep was very helpful in assisting me to get the car I wanted and within the price range that was agreeable. Additionally, Jessica Scarboro was very helpful and courteous to me in completing the financial paperwork and placing a call to the sales manager to get approval on the maintenance agreement to be included in the price. Also, the concierge Tony Cintron was very prompt in coming out and did an excellent job explaining the different features and setup. Everything went well and it was a great experience. I will definitely recommend all of them. More

Fast, Fair, and Easy My interaction with Zoltan Krempaszky started online and then via text and phone before I finally arrived at the dealership. Zoltan was very easy goin My interaction with Zoltan Krempaszky started online and then via text and phone before I finally arrived at the dealership. Zoltan was very easy going, a pleasure to work with, and gave me all of the information I needed to make a great purchasing decision. Thank you Z! More