My husband and I both bought our vehicles from Crown Ford. I've been going there for every service for the past 5 years, him for the past two. Neither of us will ever step foot in there again. It started with making an appointment for brakes for Fusion. I dropped it off at 7am and heard nothing at 1pm. I called, and called and called. Could not get through to anybody. In the mean time, the Sales department calls me and asks me if I can come in to take a look at some new vehicles and trade in my car. I mentioned I would if it wasn't sitting in Service. The guy from sales says he will contact service and call me back immediately and NEVER DOES. The very next week (on 12/29)I brought my husbands truck in for an appointment that was made on 12/17. His check engine light was on for error code P2450. This is a known issue for 2015 F-150s. There is even a bulletin from Ford itself stating how long the repair would take and what parts are needed. I called a week prior to the appointment to make sure the error code we were getting was listed on the appointment so they knew what to expect. I drop it off at 7am on 12/29... don't get a call until past 3pm... and they tell me they need to order a part! And because it is a holiday weekend, they won't be able to fix it until Tuesday. He is actually deployed so I said that I guess that would work. Well low and behold my luck, that very evening my car stalled out twice and the check engine light went in. It being 530pm on a Friday before a holiday, I drove it directly there. They told me there is no way they can look at it tonight, and they would TRY to look at it Saturday. Otherwise they would take a look at it TUESDAY. They did give me a rental. Saturday I waited around all day, heard nothing. Left a message and still heard nothing. They were open until 3pm and they called me at 2:55pm to tell me that they had to order a part and they will fix it Tuesday. So we are standing at both cars in service starting Friday, with parts ordered for Tuesday. Well Tuesday rolls around and I hear nothing. EXCEPT for the sales department that called me AGAIN to ask me if I wanted to sell my vehicle. AGAIN I say that it's sitting in service and I obviously can't come in to look at new ones. The guy again promises me he will call service immediately to get me an update and call me right back. HE NEVER DOES. At this point I have to return the rental car by 6pm. I finally get a call back at 2pm and they said they will probably have my car ready today but not the truck! They say they will call me when my car is ready. They call me at 5pm (and I have to get the rental back by 6pm remember) and tell me my car is ready. I go in and express my disappointment that both my vehicles aren't ready, especially since the Truck has been there since Friday at 7am. I was told I was lucky I even got a part at all. I go all the way home and am not home even 20 minutes and they call and say they decided to finish the truck. All the way back I go. Finally have both my vehicles back after over 5 days. The real kicker in my opinion is the next day sales calls me YET AGAIN to see if i'm interested in trading in my vehicle. I tell the woman that I am but have had such a horrible experience that I wouldn't trade it in there. She asks me for my story. And apologizes profusely. She tells me she will tell her manager right away and see if there's anything they can do and have him call me right back. Surprise... THEY NEVER CALLED BACK! They have lost us as customers for life for this dealership. And possibly lost us as Ford owners all together.