My husband and I bought a brand new 2017 explorer in November with the idea that it was a 4wd. There is an emblem on the back of the vehicle that states “ecoboost 4wd” and the dealer told us the vehicle was 4wd. This was our first brand new vehicle we were buying as a family, so we were excited and wanted it to be legitimate which is why we went to a ford dealership, to buy a new ford. I was 8 months pregnant at the time, finishing up my MSN, and my husband was travelling for work almost every week so we didn’t need the 4wd at the time, as we were both consumed with every day life. Our baby ended up coming early and had a few medical issues so we didn’t really leave the house much, and I didn’t go back to work until he was almost 5 months old. My husband continued to travel for work, so life was pretty hectic for a while. Now that life has settled down, and we have started making travel plans, we wanted to find out more about the 4wd, as we need 4wd to visit his family in the mountains. We couldn’t ever find the 4wd activator, so my husband took it to crown where they confirmed it is 2wd, not 4wd. After almost 2 weeks of dragging the issue out, they finally told us that Ford will not help us due to a badging error, and the new car sales manager, Mr Palm, told us crown would trade for a new explorer like ours but 4wd, and they had one on the lot for us to look at. He also told us that crown ford would “eat the cost,” as we dont want to pay more out of pocket for their mistake. So, he walked away to find out more about the similar explorer on the lot, and never returned. He sent out an uninformed sales consultant who knew very minimal about our situation. The consultant let us test drive the new explorer, and drew up paper work for a trade. However, the paperwork he drew up was just like a regular deal, and crown would only give us a little over half of what we owe on our 6 month old vehicle. The consultant, Mr. Keeny, said that was the best they could do, and that they were actually doing us a favor. So, crown ford sold us a vehicle stating it was a 4wd, when in actuality, it is a 2wd, and they will not fix it. They say the problem is on Ford, and Ford states they aren’t dealing with it, so we are being brushed under the rug for someone else’s mistake. This deal effects the value of our vehicle, and crown has been deceptive and unfair. The general manager has not spoken with us once, and Mr Keeny gave us the 1-800 number customer service line to call on a post it note, and would not help us any further. He stated since the window sticker doesn’t have 4wd printed on it, and our contract doesn’t have 4wd on it, that there is nothing they can do. Again, there is an emblem on the back of the vehicle that states 4wd! Apparently you need to crawl under a vehicle to confirm 4wd when purchasing. I know this post is long, but I am very upset with this whole issue, and upset that I trusted the dealer when he was telling me about the vehicle. I wish I could contact Ford manufacturing myself, I’m sure they would like to know their salesmen don’t know the product they are selling, and their general managers have zero customer service skills and lack professionalism.