I would give them zero stars if I could!
I had purchased a 2019 Ford Edge from Crown On April 19th. Once you sign papers, they can care less of anything else. 3 weeks later a rattling noise was presented. I had taken it into the dealership on May 31st and it remains at the dealership to this day. They have not only replace both CV axels (I was informed that CV axels should NEVER BE REPLACED from a former Ford tech, because they never go bad), but also both strut bearings, and a sensor on the left wheel, but the rattling noise continues.
The shop foreman (Lou) was the rudest most condescending person. And after the belittling me, he made me feel like I had no idea what I was talking about (because I am a woman). I presented the issues to the General Manager Brian McCulley and he said he would look into things and get back with me. It's been since June 26th and I have NOT heard from him to this day. My car is still in the shop and there's no compensation-no nothing. I only get fauxpology.
After contacting Ford Corporation they have approved a '"buyback", however, they are wanting me to come up with $9152.50 and they pay will pay rest of the loan off. After researching a manufacturer buyback this what it consist of: "When the manufacturer buys back a vehicle because of a warranty defect, the buyback consists of the following: a refund to the consumer of their down payment, all of their monthly payments, the current registration fee, any out of pocket expenses related to the defect (such as towing fees or rental car fees), and the entire loan balance is paid off in full by the manufacturer."
Because of how I was treated and never heard from from the shop foreman Lou or General Manager Brain McCulley, I will NEVER do business with Crown Ford and Ford ever again. All my friends, family and co workers will also not buy from Ford due to how I've been treated throughout this whole process as well!