First of all, this is no longer Crown Ford, it is now Wyatt Johnson Ford, but not much has changed. I had 2 subpar experiences several years ago, but decided to try them again since they are the closest Ford dealer to my home. My wife stopped into their service department shortly before they closed last week to inquire about ordering a 2nd key for her Mustang. The lady in the service department told her she could not look up inventory or schedule service since they were getting ready to close. Strike 1. However, she did quote her a price of 275 + tax to buy the key, get it programmed, and get the key blade cut. I called back a couple days later to schedule service. After about 15 minutes of holding, getting bounced back and forth between departments, and talking to 5 different people (Strike 2), I was told the key was in stock, again was given a price of 275 + tax for the key, programming, and cutting, so I scheduled an appointment for Tuesday at 9:30 AM. Fast forward to Tuesday, I show up at 9:30 AM with the vehicle. The service rep can't find my appointment. So he says no problem and asks what I need done. I explain again that I need to buy a key and have it programmed and cut. He starts breaking out the pricing in detail, and I quickly realize it is WAY over $275, so I questioned him about the pricing. He told me that maybe it would be 275 if I didn't need the key blade inside the fob, but it would be $395 + tax for everything I was asking for. Then he stepped away to check the availability of the key. He came back a few minutes later to tell me that the key was not in stock, they would have to order it and schedule service for a different day. At this point, I was so irritated that I simply told him why I would not be doing business with them going forward, got in my car and drove away. I will never return to this dealer for anything. Nobody there acts like they want to help you, and they all seem very unhappy to be there.