Crown Honda - Service Center

Making Ice Cream out of Soured Milk When all goes well, being a good service rep is relatively easy. But, when James inherited me as a customer, customer relations were going poorly. H When all goes well, being a good service rep is relatively easy. But, when James inherited me as a customer, customer relations were going poorly. Having purchased a low mileage CR-V from Crown Honda six months ago, I took it in for routine service and requested a tire rotation and a check of the horrible noise the low mileage tires had begun making. The service writer told me the tires couldn’t be rotated because the rear tires were badly worn and needed replacement. I asked wouldn’t the tire insurance I purchased cover the cost since I had only driven the vehicle 4000 miles. The service writer checked with the general manager and called back to report the tires weren’t covered because they were in such good shape, so the problem was fixed by rotating the tires. I found this confusing, and when I drove the vehicle the noise had transferred to the front and made driving most unpleasant, especially when a rear tire blew on the hump of the Howard Frankland Bridge, leaving me stranded for five hours because four service crews could not get the blown tire removed because its unique key was sitting in the tool box of the Crown Honda technician who had rotated my tires. James inherited me as a customer at this point when my affinity for Crown Honda was at its weakest. His expert handling of the delicate situation has kept me as a customer, though I do feel the tire situation should yet be remedied. More

Eduardo Diaz BEST service advisor Brought my HRV in for scheduled service visit—and Eduardo Diaz was onnthe ball getting my car in, serviced, and ready for pick up! Great job Crown H Brought my HRV in for scheduled service visit—and Eduardo Diaz was onnthe ball getting my car in, serviced, and ready for pick up! Great job Crown Honda !! More

Excellent customer service Michele Dessert is great her service is consistently A1 . She is the reason is always come to Crown.The curtesy ride to work and pickup is always app Michele Dessert is great her service is consistently A1 . She is the reason is always come to Crown.The curtesy ride to work and pickup is always appreciated and both drivers were good conversationalist making the whole experience a good one More

Love Crown Honda service Recently in for service and Brooks Falzone was my advisor and he was exceptional. he care enough to check in with me because I waited there and it wa Recently in for service and Brooks Falzone was my advisor and he was exceptional. he care enough to check in with me because I waited there and it was many hours and he found me a coupon because my service was pricey. He is personable and honest and cares, I have been coming to Crown Honda for 22 years! More

Completely satisfied! My recent visit to Crown Honda was for an oil change and to have my car looked over before I go on a trip. My advisor was Michelle Dessert. She is alw My recent visit to Crown Honda was for an oil change and to have my car looked over before I go on a trip. My advisor was Michelle Dessert. She is always so friendly and fun to do business with. She makes you feel more like you're her friend than her customer. I know that going to have your car serviced is not typically a pleasant experience, but Michelle at Crown Honda always makes you feel like it's not so bad! More

Service at Crown Honda is wonderful The service at Crown Honda is always easy, fast, and a pleasurable experience. Randy Stiles, who works as one of the Service Managers is my go to guy The service at Crown Honda is always easy, fast, and a pleasurable experience. Randy Stiles, who works as one of the Service Managers is my go to guy and always takes care of me. Randy surpasses expected levels of customer service. Crown Honda overall is a great dealership for both purchasing your vehicle and having any service done. More