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2,082 Reviews of Crown Honda - Service Center
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August 14, 2018
Michelle dessert was fantastic service representative Michelle Dessert fantastic service representative.. Great fast efficient service No Sales people selling unnecessary services Will definitely be Michelle Dessert fantastic service representative.. Great fast efficient service No Sales people selling unnecessary services Will definitely be back for all our auto service needs More
by ireneft
Employees Worked With
August 13, 2018
Crown Honda is the best for sales and service I purchased my car from Crown Honda and always take it there for maintenance. James McLaughlin is my go to service advisor. He is always polite, court I purchased my car from Crown Honda and always take it there for maintenance. James McLaughlin is my go to service advisor. He is always polite, courteous and knowledgeable. He answers all of my questions and is always friendly. More
by Happy Gator
Employees Worked With
James McLaughlin
August 11, 2018
Service Advisor Michelle Dessert is a consummate professional and I was extremely satisfied with her customer service focus in getting my 2015 Honda Pilot in and out of your Service is a consummate professional and I was extremely satisfied with her customer service focus in getting my 2015 Honda Pilot in and out of your Service Department as soon as possible on August 4, 2018, knowing that I had a very hectic weekend schedule. I will always ask for her in the future as we have two Honda vehicles in our family and we return to your location on a regular basis - You have a fantastic asset in Michelle Dessert! Sincerely, Mark & Amy Catledge More
by Mark & Amy Catledge
Employees Worked With
August 10, 2018
Honda I come to this dealership because they always do a great job. I wait for my car. Service is done in a timely manner. They are always friendly and curt I come to this dealership because they always do a great job. I wait for my car. Service is done in a timely manner. They are always friendly and curtious. They give you a quote and that's what you pay. More
by Barbieboats
Employees Worked With
Mike Moser
August 10, 2018
Excellent Service Department It is always so nice to be greeted with a friendly smile when pulling up into your service department. James McLaughlin and staff are A+ It is always so nice to be greeted with a friendly smile when pulling up into your service department. James McLaughlin and staff are A+ More
by Lisa Span
Employees Worked With
Eric the van driver, James McLaughlin
August 09, 2018
Great Service Received great service which she went out of her way to get me into a rental since my vehicle would not be ready same day. Received great service which she went out of her way to get me into a rental since my vehicle would not be ready same day. More
by David
Employees Worked With
August 08, 2018
Exceptional customer service This is my 4 th vehicle over 20 yrs that I have had the privilege to have serviced through crown. Michelle dessert has been the service advisor for th This is my 4 th vehicle over 20 yrs that I have had the privilege to have serviced through crown. Michelle dessert has been the service advisor for three of them. She is always there for me and keeps my down time to a minimum and works very hard to coordinate the work. She always strives to save me future costs and problems by being proactive on the care of my vehicles. She takes the time to be as helpful as she can in meeting my needs to have a rental if necesssay or schedule a time convenient for me. I’m times of something unforeseen she always fits me in. She is a knowledgeable and organized employee - crown is lucky to have such an asset. Kudos to you Michelle 👍🏻! Thanks for all that you for your customers and your employer. I know some days it can be thankless for you. But your always Awesome! More
by JN
Employees Worked With
August 08, 2018
Professional Eduardo Diaz was polite and honest thank you. You got me in with out an appointment when I really needed your help thank you again Eduardo Diaz was polite and honest thank you. You got me in with out an appointment when I really needed your help thank you again More
by Gracie
Employees Worked With
Eduardo Diaz
August 08, 2018
Service Work 2013 Pilot James as always kept me in the loop with what was going on with my Pilot.. I have had all my service work done here and will continue as long as James James as always kept me in the loop with what was going on with my Pilot.. I have had all my service work done here and will continue as long as James is writing service here. More
by Jackie Lewis Rush
Employees Worked With
James McLaughlin
August 07, 2018
Routine service My service experience with Crown Honda goes back to the early 1980's. It has consistently been good to excellent. Recently I called to schedule a ro My service experience with Crown Honda goes back to the early 1980's. It has consistently been good to excellent. Recently I called to schedule a routine 30,000 mile service for my 2017 Accord Hybrid. I was assigned to Eduardo Diaz. Perhaps he had a bad day. I arrived early and explained to the driveway receptionist that I'd received two email reminders for my service. One for Eduardo and one for James. I was told to just sign in. They had the latest listing and I would be met shortly. Twenty minutes later Michelle asked me if I had been helped yet. I said no. She went out to the service drive and within a minute Eduardo came to greet me and tell me he had to get some info from my car. The service was written up and I waited for the vehicle. After the maintenance was completed, I paid and signed. Arriving home I then noticed that the inspection report was not attached to my receipt. It appears there was some confusion who I had been assigned to that day. Perhaps this was an internal issue and not a delay caused by Eduardo. Additionally, while Eduardo verbally assured me that the inspection of my auto revealed no problems, I like to maintain the inspection reports in my file for an historical record. This information was also shared in a telephone follow-up call I received days after the service. More
by Hondaguy
