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2,082 Reviews of Crown Honda - Service Center
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March 26, 2018
Always Pleased time for a complete flush of all fluids in my 2006 Honda Ridgeline and the experience was wonderful as always. I even used the courtesy van for this l time for a complete flush of all fluids in my 2006 Honda Ridgeline and the experience was wonderful as always. I even used the courtesy van for this longer than the usual service appointment and it was nice to be taken home and picked up when my truck was ready. James made sure I was not waiting at all! I will not go anywhere else. More
by Kel-bel
Employees Worked With
James McLaughlin
March 24, 2018
Confident in Service Been going to Crown Honda for 16 years and experience is the best teacher. I am always confident that both of my Honda Odysseys will receive the best Been going to Crown Honda for 16 years and experience is the best teacher. I am always confident that both of my Honda Odysseys will receive the best of care. Many thanks to Michele Dessert (Service Consultant) for ensuring the best of service. More
by Buck Roberts
Employees Worked With
March 23, 2018
Service and sales While waiting for an oil change, David worked hard on a new lease finding exactly what I was looking for. A Great guy and team! While waiting for an oil change, David worked hard on a new lease finding exactly what I was looking for. A Great guy and team! More
by Krdixon
March 22, 2018
Amazing Service I was 500+ miles from home and had the best experience. Brooks was efficient, kind, and helpful. I was very impressed with the service I received. Cro I was 500+ miles from home and had the best experience. Brooks was efficient, kind, and helpful. I was very impressed with the service I received. Crown Honda is the best! I wish i lived closer so I could keep coming here! More
by Allison623
Employees Worked With
March 22, 2018
Warranty Checkup on New 2017 Pilot We took our 5 month old 2017 Pilot in to have it checked out due to sluggish acceleration since the Odyssey we were replacing had better acceleration. We took our 5 month old 2017 Pilot in to have it checked out due to sluggish acceleration since the Odyssey we were replacing had better acceleration. Diamara was our service consultant and was very friendly and helpful. However, we were told that the "sluggishness" is due to the new Continuously Variable Transmission (CVT) transmission that Honda as well as other manufacturers are using in these cars. While we were fully satisfied with Diamara's service, we are not completely satisfied with the explanation. I was talking to a friend that had an older Pilot and just replaced it with a new pilot a couple of months after us and he confirmed that it is definitely not as "peppy" out of the gate as his old Pilot. All I can say is that if the CVT transmission is really responsible, then Honda and the other car companies need to reevaluate their decision to go with that type of transmission, because it is quite a noticeable difference! More
by ltstarbuck
Employees Worked With
March 21, 2018
Long wait before being assisted. First and foremost I have to give a 5 star rating to Service rep Brooks Falzone. He was very helpful, courteous and knowledgeable. I needed to get a First and foremost I have to give a 5 star rating to Service rep Brooks Falzone. He was very helpful, courteous and knowledgeable. I needed to get an oil change before my leaving for a few days out of town. I had called earlier to see if I could go in without an appointment and they said to come in for an express oil change. I came in shortly before 2pm and the outside rep said I would have to wait until a Service writer would see me. I've had oil changes like this before so I thought it would be maybe 15 minutes or so before seeing a service rep. Well it took just over an hour before I was met by Mr. Falzone and he quickly took me in and had my oil change done as well as a airbag recall taken care of. He also advised me that I should change my transmission fluid which I agreed to. I normally give this dealership 5 stars but the long wait to see a service writer made me rate this visit a 4 star. I think they had a shortage of Service Writers this day. More
by gavelhouse
Employees Worked With
March 20, 2018
James McLaughlin Jr. - Crown Honda James McLaughlin helped me greatly as usual! So appreciate his attentiveness to my car service issues. He is very helpful and courteous and I count James McLaughlin helped me greatly as usual! So appreciate his attentiveness to my car service issues. He is very helpful and courteous and I count on him for all of my car needs. He had my car out in no time so appreciate the turn around time as well! Appreciate James and his hard work! More
by MonkaH
Employees Worked With
James McLaughlin
March 20, 2018
Daimara was very knowledgeable and helpful Daimara was probably the most informative service employee I've dealt with at Crown Honda. I appreciated her knowledge and experience throughout my vi Daimara was probably the most informative service employee I've dealt with at Crown Honda. I appreciated her knowledge and experience throughout my visit. I waited for about two hours for just an oil change, I feel like the waiting time could improve as an overall complaint. But Daimara was wonderful. More
by Amanda
Employees Worked With
March 18, 2018
Excellent Service We are visiting from Newfoundland and wanted to get the first A1 service done on our 2017 CRV before starting out on the journey home. We dropped in We are visiting from Newfoundland and wanted to get the first A1 service done on our 2017 CRV before starting out on the journey home. We dropped in to Crown Honda last Wednesday (March 14) to make an appointment and were delighted when advised that the service could be done right away through the Express Service. We were referred to Daimara Morrill who quickly took down the required information and arranged for the service. The wait time was very short and when the service was completed, Daimara went over the invoice and explained what had been done. We were very impressed by Daimara's friendliness and efficiency. We also appreciated the friendliness and help from the check-in staff at the Service Centre. Overall, the service was excellent and we will certainly bring our vehicle back to Crown Honda next time we are down this way if any servicing is needed. More
by PeterB
Employees Worked With
March 17, 2018
Great service Brooks is the only person we will work with in the service department. He is friendly,efficient and honest. Makes scheduling and servicing our vehicle Brooks is the only person we will work with in the service department. He is friendly,efficient and honest. Makes scheduling and servicing our vehicle easy. Highly recommended!! More
by Ritchie
Employees Worked With
