Crown Honda - Service Center

Shoddy Repair Work Caused $900 in Damages - They Wont Pay Had work done on my A/C compressor a few years ago at this dealership. They heard the noise I was reporting but could not figure out what was causing Had work done on my A/C compressor a few years ago at this dealership. They heard the noise I was reporting but could not figure out what was causing it for the life of them. They took a TON of things apart in my engine. When I went to leave the last time from the service department, a very loud metal cranking noise (new) was coming from my engine. I parked the car and went back inside and told them something was wrong. Then, a young mechanic comes running out of the service floor area, lifts my hood, tightens a bolt with his wrench, and says "sorry bout that - you should be good to go NOW." Yeah - this is a Honda dealership. Something you might think could happen at a cut-rate mechanic shop. But this Honda. This was in 2012. Since this incident NO MAJOR ENGINE WORK has been performed on my Civic. None. Oil changes, tires, wipers - the normal stuff - but absolutely nothing else major at all. I have since moved to GA. Recently my Civic had some engine noises. Long story short, when the Honda dealership investigated here in GA, they were able to identify that the techs at Crown Honda had PUT THE A/C COMPRESSOR BOLTS BACK IN THE WRONG SPOT on my Civic. All of this resulted in an over-tightening of the tensioner belt, and the bolt snapped, causing a chain reaction of destroyed engine parts in my engine. End result = $903.04 of engine work to my Civic. My first step was to have the service manager here talk to the service manager at Crown Honda (Joe DeLuigi). They talked and apparently Joe DeLuigi didn't feel the need to call me back and let me know what their decision was. I had to call Crown Honda to get answers myself. When I did call back a week later, I spoke with Joe DeLuigi - the current Service Manager at Crown Honda. Joe flat out refused to help in any way and said it was "simply too long ago for him to help me." Keep in mind that NO WORK WHATSOEVER has been done on my A/C compressor since Crown Honda touched it. I said to Jim: "so what do you have to say for your mechanics who put bolts back in the wrong place in my engine block, thus causing all of this damage?" He simply repeated his original statement - "It's simply too long ago for me to help you." Well, unfortunately, Jim, shoddy mechanic work doesn't have an end date. And maybe if the story gets public that your service department FORGOT TO PUT MY CAR COMPLETELY BACK TOGETHER the last time I tried to leave your dealership, you might re-consider my request to help me pay for the damage that your mechanics caused in my vehicle. I have filed an official complaint with the BBB and will also be registering my story and my complaint with several other online sources. People need to know that this happened, and that you refused to help me in any way whatsoever with paying for the unexpected $900 in repair costs directly caused by your dealership. More

Fast, friendly and knowledgeable G is always willing to go the extra mile to keep me informed of what's going on with my repair, explains what's needed and gets me in and out. He is t G is always willing to go the extra mile to keep me informed of what's going on with my repair, explains what's needed and gets me in and out. He is the reason I keep coming back. More

2007 CRV I recently had my Steering Rack replaced, about 3 months later, i notice some tension while turning, i check the power steering fluid and it was low. I recently had my Steering Rack replaced, about 3 months later, i notice some tension while turning, i check the power steering fluid and it was low. Called Gerlanda to schedule an appointment to have the problem looked at. I must say Gerlanda is always courteous and most important knowledgeable. He provides the necessary information need to get the job done. I appreciate his kind and understanding tone used while communicating with me. Good well done Gerlanda. More

Another Honda This is now my 4th honda in 11years at Crown Honda. Michele Dessert has been my service adviser the whole time. She has aways treated me very well. This is now my 4th honda in 11years at Crown Honda. Michele Dessert has been my service adviser the whole time. She has aways treated me very well. More

excellent again First service on our new HRV. Timely, efficient, friendly. Our service manager, Gerlanda Holloman, took care of us, and Crown did the first service First service on our new HRV. Timely, efficient, friendly. Our service manager, Gerlanda Holloman, took care of us, and Crown did the first service at no cost. Very happy Honda owners, excellent service. What more can we say. More