Crown Hyundai - Service Center

My car was returned to me after a week waiting for a lithium battery change. No one explained to me what or wasn't done but I read on my paperwork the battery in my 2022 Hyundai Tucson Blue had "expande lithium battery change. No one explained to me what or wasn't done but I read on my paperwork the battery in my 2022 Hyundai Tucson Blue had "expanded." I googled that and found out that could mean the battery could have catch fire or explode!!! I have made multiple calls to the service department to find out more and no one ever answers the phone. I am afraid to drive this car! More

GARY THE CROWN SERVICE MGR. dissuaded me from bringing my Crown Hyundai factory-certified Tucson there after two other automotive shops said the EV/12 volt battery was set up in dissuaded me from bringing my Crown Hyundai factory-certified Tucson there after two other automotive shops said the EV/12 volt battery was set up in a way that they could not figure out. GARY THE SERVICE MGR. told me the battery was not covered by warranty but the Crown sales mgr. (and my Crown Hyundai factory certified warranty) said it was. When I dropped the car off, a random woman (not a service rep.) was enlisted to take my keys and call me an Uber. She mentioned they have only ONE EV mechanic so it would take "days" to replace my battery! When I called at 1 pm the day after dropping my car off, they had no record of my car in the computer system, didn't know where it was or who had the key. The person who is supposed to be the SERVICE MANAGER, GARY, called me back to say they would take care of my car "as soon as they could." This is an example of why I didn't want to take my car to the dealership in the first place. It took a WEEK to get the battery changed and tires rotated. Car returned dirty. No one reviewed charges or what was done to car. Calls for more info were unreturned. Worst "service" experience ever. I will be trading my car so I never have to deal with these people again. More

Poor communication. Unacceptable turnaround time for repairs and the general manager does not seem interested in correcting anything was a loyal customer for many years Unacceptable turnaround time for repairs and the general manager does not seem interested in correcting anything was a loyal customer for many years referred everyone I spoke to to Crown hyundai, in particular. Probably will not be a customer again. More

3/27/25 Thank you, Service Manager, Ryan Murray, for mechanically restoring my 2021 Elantra to the perfect driving machine that I originally fantasized about and previously enjoyed. mechanically restoring my 2021 Elantra to the perfect driving machine that I originally fantasized about and previously enjoyed. More

I took my vehicle in over a month ago to get my tires rotated, oil changed, car detailed, and radio and phone charging pad diagnosed. My tires were not rotated, my oil was not changed, my car was not det rotated, oil changed, car detailed, and radio and phone charging pad diagnosed. My tires were not rotated, my oil was not changed, my car was not detailed, and they needed to order a new radio and charging pad. The parts were not ordered and here I am, still waiting on a call from Ryan to schedule the service appt to make sure my car gets taken care of properly when I bring it in. I have reached out to Hyundai Corp, and they are not helpful but oddly, are able to get in touch with Ryan EVERYTIME they call. Funny because every time I call, I can't get in touch with him, John, or the GM. I just get the run around or voicemails with no return phone calls. More