Crown Hyundai - Service Center

Worst experience ever with any kind of "service". I made an appointment weeks in advance for a simple oil change. Arrived at scheduled time. Told they were running late due to a lack of technicians. I made an appointment weeks in advance for a simple oil change. Arrived at scheduled time. Told they were running late due to a lack of technicians. Understood that one quit the day before and another simply took vacation (Wouldn't that have been scheduled in advance and taken into consideration when scheduling was done??). I had been there for over 1.5 hours when a gentleman with an appointment 45 minutes after mine (Also oil change) was told his car was done. He came in well AFTER me but HIS service person called the shop and got his client's car bumped up and his vehicle was done before mine. Great job Jarrett. I noticed soon after that my SUV was still in the original spot and hadn't even been pulled in for service. By that time; I had been there for close to 2 hours and asked John H. for my key back as it wasn't fair that I was still waiting for someone else had jumped the line. I left and will never return although the vehicle was purchased there almost four years ago and have ALWAYS had it serviced by Crown unless the car was out of state when an oil change was required. This department was well run under Chris Sanborn who left of his own accord. This department now seems chaotic at best. More

Excellent customer service. Service department is on point. I've dealt with two different service advisors on seperate occasions and both were exceptional. This time was Jon Cur Service department is on point. I've dealt with two different service advisors on seperate occasions and both were exceptional. This time was Jon Curtis. He went above and beyond. Jon is professional, courteous, and informative. As a service professional myself I know how challenging the day can be and I never felt rushed in the conversations I had with him. I wish everyone was as much of a pleasure to work with. Thank you Jon. More

It took 3 week to clear up a mistake they made that the warranty company said would take 2 hours. warranty company said would take 2 hours. More

Our service advisor, Ryan Murray does and outstanding job for us! His level of communication far exceeds our expectations. We trust Ryan implicitly to give us advice on the maintenance of our Santa Fe. We lo for us! His level of communication far exceeds our expectations. We trust Ryan implicitly to give us advice on the maintenance of our Santa Fe. We look forward to continuing that relationship with Ryan when we purchase our new Genesis GV70. Thanks Ryan! More

It was a great experience. I was greeted outside immediately and escorted to my appointment promptly. Tom Heil was so pleasant and a great, professional customer service repres I was greeted outside immediately and escorted to my appointment promptly. Tom Heil was so pleasant and a great, professional customer service representative. The place was swamped and My service was done before the estimated time! I couldn’t have been more pleased. More

Excellent dealership to deal with. The managers, sales personnel, and technicians in the service department are the best of best! Steve Young did a great job of getting my car diagno The managers, sales personnel, and technicians in the service department are the best of best! Steve Young did a great job of getting my car diagnosed and repaired in a timely manner. The Service Department Waiting Area is very comfortable and has many creature comforts to keep customers happy, i.e., coffee, water, TV, magazines, lounge chairs. More

Excellent service…. . Ryan was very intent on making the full service experience run smooth and be seemless . Ryan was very intent on making the full service experience run smooth and be seemless More

Great service! ! Thank you Ryan Murray for going above and beyond. I would recommend this location for your service needs. ! Thank you Ryan Murray for going above and beyond. I would recommend this location for your service needs. More

The service is always amazing! They are organized, friendly, and quick to repair. I especially love the ride services offered through Lyft. Really helps scheduling around my busy w They are organized, friendly, and quick to repair. I especially love the ride services offered through Lyft. Really helps scheduling around my busy work life. More

Yesterday I was in for an Oil Change for my Car, John-Michael Heil was the one who checked in my Car . He was very nice and called me as soon as my Car was done, which was great so that I didn't hav John-Michael Heil was the one who checked in my Car . He was very nice and called me as soon as my Car was done, which was great so that I didn't have to call and check on it. Good Job John see you in a few months. Thanks Susan O. More