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Crown Lexus
Ontario, CA
648 Reviews
At Crown Lexus in Ontario, CA, we have years of experience in treating drivers from Rancho Cucamonga, San Bernardino and all over the Inland Empire with truly top-of-the-line Lexus sales, service and financing. Our Lexus dealership takes pride in our varied inventory, pride in our long-tenured, experienced staff and pride in the reputations we've earned as a customer-focused establishment. Take your business to Crown Lexus to be treated with the respect you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 648 reviews
March 05, 2014
Did not have a courtesy as I had requested for my appointment, I waited a few days because they did not have a vehicle available and they said they would 3 days later so that is when I scheduled my a appointment, I waited a few days because they did not have a vehicle available and they said they would 3 days later so that is when I scheduled my appointment. I get there and they do not have a courtesy car, even though I received an email stating I requested one, I had to have a shuttle drop me off at work after several stops, no different than a basic car dealership would do, might as well downgrade for this type of service, so ridiculous More
by vcprincess114
Employees Worked With
dont remember
Helpful December 24, 2013
Jeff was very efficient and courteous. He answered all my questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. questions. Service lounge was clean and I enjoyed the crispy cream donuts and hot coffee. More
by wookyungbae
Employees Worked With
Jeff Erskine
October 27, 2013
We came in a couple of months ago to look at the RX350, we got an offer of $460 per month including tax for a $49,000 car (a 2013 model), we had to sell our current car and when it happened we went back to we got an offer of $460 per month including tax for a $49,000 car (a 2013 model), we had to sell our current car and when it happened we went back to find out that the price has gone to $620 per month! We asked for the manager Paul, which helped us the first time and they sent "Ray" (obviously not his real name...) which was VERY rude. He was offensive from the get go and thought he knew better all the time with sentences like "I do this all the time" and so on.. All in all, regardless of the price disagreement which is acceptable, you DO NOT let a customer leave like he did, I sold cars and you can't treat customers like that, whatever brand you may be selling, let alone Lexus which tries to be a luxury brand. You will never have that happen with Mercedes or BMW. Do yourselves a favor, if you must go to Crown Lexus, stay away from "Ray". More
by mexon
Employees Worked With
Ray
July 12, 2013
Great service, My car was promised on time , Angela Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great Costello great addition to Crown Lexus went above and beyond to make sure my car was done .Very pleasant to work with great personality and great smile will recommend . Thanks More
by donramos50
Employees Worked With
Angela Costello
June 18, 2013
Unfortunately, the service at Crown Lexus for the past 3 occasions has been less than satisfactory and discredits the Elite Status dealership currently enjoys. On 14June13. I had cgone to the dealership fo occasions has been less than satisfactory and discredits the Elite Status dealership currently enjoys. On 14June13. I had cgone to the dealership for some warranty related issues; I had given details of the problem to the intake person. Fifteen inutes later the Service Advisor calls me and tells me that my car was due for lube oil service, I still have the invoice with me. I told him that I came for an warranty issue bit he insisted it was lube service. I told the Service Advisor that the vehicle was serviced by them on 8 May 2013 for oil change. It is amazing that nobody even bothered to check that I was in the facility precisely for this service 3 weeks back. Apparently doing due diligence and checking records is not one of the services Crown Lexus provides. Also the records for this visit for 14June have been incorrectly entered, no general repairs were made, the tire pressures were not checked and no quality inspection was made. I have requested the dealership to correct the records. More
by ES3502011
Employees Worked With
Service Advisor
April 01, 2013
Great friendly service. Easy to reach and schedule appointments for service. Quick for oil changes when waiting. When I got a major service I got a great loaner hybrid :) appointments for service. Quick for oil changes when waiting. When I got a major service I got a great loaner hybrid :) More
by Amy Garrett
Employees Worked With
Tom Ryan
March 22, 2013
My IS250 was in for 3 recalls. Tom Ryan kept me informed and I was given a new CT200h to drive for a week. I continue to be very happy with Crown Lexus and their service department. Thank you Tom! and I was given a new CT200h to drive for a week. I continue to be very happy with Crown Lexus and their service department. Thank you Tom! More
by rmck91
Employees Worked With
Tom Ryan
March 02, 2013
NOTE*** Not only did I not have an appointment, but my personal service manager, Hugo Solis, took me right in when I arrived and also arranged for me to get a new IS250 Loaner for the duration of the day personal service manager, Hugo Solis, took me right in when I arrived and also arranged for me to get a new IS250 Loaner for the duration of the day due to getting a major service done on my IS250. Gosh, what more do or would I want from Crown Lexus. I really do appreciate how you guys go out of your way to keep customers satisfied. Again thanks for another great job; well done. A loyal customer: John (JR) Rivera More
by 1ezbiz
Employees Worked With
Hugo Solis Service Manager
December 06, 2012
Tom Ryan came over from a Toyota Dealer, and I contacted him and I now bring my Toyota Prius to his dealership for all my service and repair needs....Honesty, a reasonable price and quality repairs at this him and I now bring my Toyota Prius to his dealership for all my service and repair needs....Honesty, a reasonable price and quality repairs at this dealership. Tom cares about his customers, and personally oversees each RO to make sure things are done right the first time......I would recommend this dealership to both Lexus and Toyota Owners.... More
by cobramustang1993
Employees Worked With
Tom Ryanb
August 21, 2012
This was our second purchase at this dealership, from the same sales associate. Great customer service, very friendly staff. This was our second purchase from this dealership. Their service department provid same sales associate. Great customer service, very friendly staff. This was our second purchase from this dealership. Their service department provides exceptional service. More
by jackie.ponce.9822
Employees Worked With
Lynn West
