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Crown Mercedes-Benz Dublin
Dublin, OH
2,215 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday Closed
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 2,215 reviews
May 06, 2010
I chose to work with Crown Mercedes-Benz based on their longstanding reputation as the best in Central Ohio. From the moment I walked into the dealership, I was treated with the highest level of respect an longstanding reputation as the best in Central Ohio. From the moment I walked into the dealership, I was treated with the highest level of respect and dignity. Purchasing my new vehicle was far from the typical car purchase. Never once did I feel pressured and I was offered an honest deal from the beginning. Tom Sands was, by far, the most pleasant sales person I have had the pleasure of working with. From my initial greeting to the excellent follow up and customer service, Crown mercedes-Benz has gained a customer for life! More
by benzguy614
Employees Worked With
Tom Sands, Tom Sands
Helpful May 05, 2010
I have bought 2 vehicles from Crowne Mercedes and purchased both cars from Mike Gale. I had visited the other Mercedes dealership in Columbus (Germain Mercedes) and was treated poorly. Mike is the purchased both cars from Mike Gale. I had visited the other Mercedes dealership in Columbus (Germain Mercedes) and was treated poorly. Mike is the reason that I will continue to buy all of my cars from Crowne! More
by mlts809
Employees Worked With
Mike Gale, Michael Gale
May 05, 2010
Mike was extremely professional and knowledgeable about his products and the industry. His follow up and professionalism is what led to my purchase. He learned all the aspects of what I wanted in a vehic his products and the industry. His follow up and professionalism is what led to my purchase. He learned all the aspects of what I wanted in a vehicle and was very detailed in reviewing only vehicles of interest. More
by TStine
Employees Worked With
Mike Gale, Michael Gale
May 05, 2010
What a pleasure it is to deal with Crown Mercedes of Dublin! My sales representaive, Michael Gale walked me through each and every step of turning in my leased car, searching for and finding just the ri Dublin! My sales representaive, Michael Gale walked me through each and every step of turning in my leased car, searching for and finding just the right replacement for just the right price, and causing prompt delivery. Phone inquiries were answered promptly and courteously. Mike even phoned to inform me of the transport ship carrying the car, and updated me of its entry into port and approximate time to reach the dealership. Immediately on its arrival he arranged an appointment with me to inspect the car, and complete the transfer. He explained (and where new) demonstrated each option to give me hands on experience before driving and even paired my Blackberry with the Mercedes Bluetooth program. The finance manager, Craig, sailed me through the documents. Vice President and General Sales Manager, John Karasarides was welcoming and helpful. Todd Johnson And Seth Kinnard of Service graciously and quickly arranged for the car to be detailed, while Mike arranged a loaner car. I have dealt with this dealership for approximately ten years. I truly like their products and their people and the warmth and care they give to their customers. More
by Kay Lias
Employees Worked With
Michael Gale, Michael Gale
August 10, 2008
I thought I was getting decent service from the other Mercedes dealer in town (Germain at Easton) until I had an emergency that was closer to Crown in Dublin. I hit a 2x4 while driving that caused a blo Mercedes dealer in town (Germain at Easton) until I had an emergency that was closer to Crown in Dublin. I hit a 2x4 while driving that caused a blow out. I called their service department which answered immediately, and told them of my issue. They had a service person out to my car, no joke, 6 minutes after I hung up with them. He quickly and politely installed my spare wheel and had me follow him to their service department. When I got there, they had all the paperwork with my name and correct address ready to sign....I had never even been their before! About 25 minutes later, I was driving away in my freshly washed car with new tire installed. I was amazed the fact that they even had the tire in stock since I have a non Mercedes approved tire on my car. Curious to this, I called the roadside technician on his cell phone later that evening (he had given me his phone number for future issues). Turns out that he noticed the tire I had was definitely not one they carried so on the way back to the dealership he phoned ahead to a contact at a tire store nearby that had my tire in stock. Apparently they sent another employee to this tire store to get a tire for me and had it back at their service department by the time we arrived. I would never have guessed a dealership would do something like this! Another thing that amazed me was the price they charged me was actually less than I paid. Amazing service, super friendly people that have their act together. I will never go back to the other dealer in town now that I have been to Crown. THANK YOU VERY MUCH CROWN MERCEDES! More
by smoothride
Employees Worked With
Service dept
