Crystal Lake Chrysler Jeep Dodge

Jeep Grand Cherokee constant service needed I bought my ‘14 JGC in Dec ‘17 and ever since I’ve had to take it in for service every 3 - 4 months. Something is always wrong with it. I’ve been very I bought my ‘14 JGC in Dec ‘17 and ever since I’ve had to take it in for service every 3 - 4 months. Something is always wrong with it. I’ve been very disappointed with this purchase of all the vehicles I’ve ever owned in my life. Most recently at 86,000 miles I had to have the transmission replaced and was told the shifter wouldn’t be sticky anymore but the shifter still has issues. I’m so sick of taking it in and finding another problem. More

Great As always we were treated extremely well. George is excellent and we highly recommend them. Fast and efficient and always happy to help. Thank you. As always we were treated extremely well. George is excellent and we highly recommend them. Fast and efficient and always happy to help. Thank you. More

Easy. There's a reason why I am a repeat customer. They will take care of you and make the transaction as easy as possible. I have a Jeep dealer right by my house and I still go to Crystal Lake. They will take care of you and make the transaction as easy as possible. I have a Jeep dealer right by my house and I still go to Crystal Lake. More

Was promised extend service plan Was promised a free service package for waiting four hours to do an oil change package I had paid for. Have not received yet. Just had the last contr Was promised a free service package for waiting four hours to do an oil change package I had paid for. Have not received yet. Just had the last contracted service done a little bit ago. Still waiting for Free package. More

Trouble Free Purchase I located a Jeep online that Crystal Lake Jeep had in inventory and talked directly to Rich Faul. He was very professional and handled the sale expedi I located a Jeep online that Crystal Lake Jeep had in inventory and talked directly to Rich Faul. He was very professional and handled the sale expeditiously. He provided a fair price and I went in and finalized the paperwork and picked up my new Jeep. Herb Meyer took the time to explain the features of the Wrangler before I left. It was a very smooth and painless process. I recommend Rich and the Crystal Lake Jeep team to any buyers. More

SERVICE TEAM WAS GREAT, SALES TEAM UNPROFESSIONAL Just a scheduled oil change. The girl at the service counter was polite and they did a quick and great job on the routine service. The sales staff w Just a scheduled oil change. The girl at the service counter was polite and they did a quick and great job on the routine service. The sales staff was unprofessional. Although I wasn’t dealing with them, I overheard profanity being used (F-bombs), and one sales guy was on a mission to find a set of keys and it had to become known to everyone in the dealership. He even reprimanded an employee in earshot of most people. I am not a person who is offended by foul language, but know that many are and the dealer had several customers, who may have found this a bit ridiculous. More

Needed an oil change, tire rotation and an issue with smell I brought my Durango in for an soil change tire rotation and a antifreeze smell. All work was performed in a timely manner and I even was able to get I brought my Durango in for an soil change tire rotation and a antifreeze smell. All work was performed in a timely manner and I even was able to get a vehicle to use while the repairs were made. More

Excellent service department Have been bringing our cars and trucks here for years due to their great service department. Sal and his staff are wonderful to deal with and the mech Have been bringing our cars and trucks here for years due to their great service department. Sal and his staff are wonderful to deal with and the mechanics pay attention to the details. We even bring our other males there and they take care of those as well. More

The best dealer in town Terrific The greatest dealer in the Midwest could not find a more reasonable and acceptable dealership to do business with one of the best I’ve ever f Terrific The greatest dealer in the Midwest could not find a more reasonable and acceptable dealership to do business with one of the best I’ve ever found More

Service I dropped off my car on a Sunday. Left a note that the battery was dead and I had to jump it to bring it in. The dealer did a diagnostic and charge me I dropped off my car on a Sunday. Left a note that the battery was dead and I had to jump it to bring it in. The dealer did a diagnostic and charge me an additional $70. The battery cost $200 then $140 for the diagnostic and install. We purchased our last 3 cars from this dealership. I will not be returning More