Crystal Lake Chrysler Jeep Dodge

Great no popcorn polite there was plenty of magazines helped me get regular channels thakyou for the service helped me get regular channels thakyou for the service More

Made an appointment for a simple oil change. When I got there they told me an hour and a half same as someone who did Not have an appointment. I told them this is unexceptable To which I was tol When I got there they told me an hour and a half same as someone who did Not have an appointment. I told them this is unexceptable To which I was told " I'll have you out within the hour...After an hour passed I went and asked how much longer? The mechanic popped his head up from my car and said " I'm just getting started" I was understandably upset. Sooo He rushed through my oil change and needles to say it took over an hour and half! Had to skip the car was too. More

Worked with Jimmy Vincent on an issue I was having with my 2016 Cherokee. The entire service team acted promptly and saved me hundreds of dollars. Can't thank them enough for the level of service provide my 2016 Cherokee. The entire service team acted promptly and saved me hundreds of dollars. Can't thank them enough for the level of service provided. More

Quick service. Friendly personel. Have bought 2 cars here. Wish the 300 was still being made. Friendly personel. Have bought 2 cars here. Wish the 300 was still being made. More

Got charged double the amount for a miscellaneous charge without an explanation or detail. The first time was $6, went up to $12. Doesn't feel right without an explanation or detail. The first time was $6, went up to $12. Doesn't feel right More

They were efficient and took care of my issues very quickly. The service advisor was nice and easy to deal with. quickly. The service advisor was nice and easy to deal with. More

Friendly, knowledgeable and competent staff. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. Service department manager and staff are outstanding. I will remain a customer of this company and would recommend them to anyone. More

Great service. Great experience. Will definitely go there again. Jay was super helpful in diagnosing our car problem. Great experience. Will definitely go there again. Jay was super helpful in diagnosing our car problem. More

Polite, courteous, fast, efficient and competent. Communication throughout the service experience was excellent That’s all I need in a dealership. Communication throughout the service experience was excellent That’s all I need in a dealership. More

Extremely poor customer communication, did not keep commitments , had vehicle 2 days before being notified of problems commitments , had vehicle 2 days before being notified of problems More