Culver City Volvo Cars- Service Center

Excellent Customer Service I'm a new customer and I have to say that the superior level of customer service provided by all at Culver City Volvo was refreshing and appreciated. I'm a new customer and I have to say that the superior level of customer service provided by all at Culver City Volvo was refreshing and appreciated. Having purchased my 2010 C70 at a different dealership, I continued to go to that dealership for service. However, after having a particularly unpleasant last visit there, I decided to try Culver City Volvo. I was shocked and amazed at the level of friendliness, helpfulness, candor and camaraderie exhibited by each and every member of the team. Prices are posted on the wall so I know what to expect even before my estimate is done. Shuttle service was provided in a timely manner, and services completed before originally promised and below the estimated quote. I'm a believer and will be back for my next service (and the one after that... and the one after that...). Thanks Culver City Volvo Team! More

excellent i feel safe with them caring for me and my car, they detailed it for free i do have to say that although i love my volvo dealership these feed b i feel safe with them caring for me and my car, they detailed it for free i do have to say that although i love my volvo dealership these feed back emails are a pain in the xxx to fill out three times i tried to submit this form More

Highly Satisfied! The service rep is very knowledgeable and helped understand a couple of things that I did not know about my car. I feel I can trust him and the dealer The service rep is very knowledgeable and helped understand a couple of things that I did not know about my car. I feel I can trust him and the dealership with my vehicle! More

WHAT HAPPENED TO CULVER CITY VOLVO!!!!!!!!!!!!! I have been going there for 10 years now (I love volvo cars). They used to offer great service. Polite and Cordial from the beginning to the end. La I have been going there for 10 years now (I love volvo cars). They used to offer great service. Polite and Cordial from the beginning to the end. Lately it has been getting worst and worst until this last experience which is the lowest a service company can get to. THE SERVICE TECH CLOSED THE DOOR IN MY FACE!!!! SHAME SHAME SHAME I called to schedule an appointment, asked for a loaner, they said they don't do loaners any more. I spoke with Nick the manager and he said he was going to look into it. I waited a week, didn't hear back from Nick so I called. He said that they had some internal discussion and they DO give loaners. So I made an appointment for today. I went in at 7:30 asked for a loaner car, I was informed that my CERTIFIED SERVICE DOG is not allowed in the loaner (extremely rude). I asked to speak with a manager. The service person went into the manager's office, when I tried to follow him in, he closed the door in my face and held the door closed so I couldn't go in. The Service manager, another rude person, said that the loaner is his car and he can refuse service to a someone with a Service dog if here wants to, WHAT HAPPENED TO THEM??? Since Ken left it has been down the hill. I don't think they can get any worst. I have used Galpin Volvo service once in the past and they were amazing. VOLVO OF CULVER CITY you just lost a customer of 10 years. More

My 2007 Volvo S80 had it's headlights go out just before I had to leave town on an early morning flight! The car has been great, but this just happened all the sudden and I was in a bind. Went to go see E I had to leave town on an early morning flight! The car has been great, but this just happened all the sudden and I was in a bind. Went to go see Ernie and he arranged a rental car for me right away as he said it would take some time to diagnose the problem. I had to be at LAX the next morning for a 6am flight and my return flight several days later was to come back in after 9pm...all this outside the dealer hours! Ernie came up with a great solution...I returned the rental car at LAX (at no charge)and jumped on my early flight! I luckily had the second key for my Volvo, and when I returned to LAX at 9pm on a Sunday night I hoped in a cab over to Culver City Volvo and my car was waiting in the service drive for me all fixed and ready to go! Many thanks to Ernie, Ram, Richard, and the great team at Culver City Volvo! More

They worked hard to give me a good experience, the general manger their was great to deal with in making sure all me service need were handaled in a fair manner general manger their was great to deal with in making sure all me service need were handaled in a fair manner More