Culver City Volvo Cars

I purchased my 2022 Volvo XC90 T8 from Culver City Volvo in December 2021 for more than $80,000. The dealership once provided a premium level of service, but my July 2026 visit was one of the worst experien in December 2021 for more than $80,000. The dealership once provided a premium level of service, but my July 2026 visit was one of the worst experiences I have had with a luxury-brand dealership. This was my first major service after the warranty expired. Despite my vehicle having very low mileage, I was presented with nearly $4,000 in recommended work, including $2,832 for four tires, $354 for a coolant service, $347 for brake fluid, $199.95 for an alignment and $179 for an oil change. After getting a second opinion, I declined several items that were overpriced or not currently necessary. I still paid approximately $2,286 for three tires and an oil change. I left the vehicle overnight for an extra day so the work would not be rushed. They still failed to refill the washer fluid, did not address the vehicle’s error messages and returned the rims covered in tire-mounting wax or lubricant. They also did not properly wash the exterior because their “spotless rinse” equipment was supposedly broken. The customer-service policies have also declined. They previously offered Lyft transportation both ways within approximately nine miles. They now only provide a one-way ride, leaving the customer to pay to return to the dealership. They also require debit payment or charge a 3% fee for using a credit card, even on expensive service bills. After purchasing an $80,000 vehicle from this dealership and spending another $2,286 on service, I should not have received an unfinished inspection, dirty wheels, no proper wash, reduced transportation support and an added payment surcharge. This felt less like premium vehicle service and more like an attempt to maximize revenue from a customer whose warranty had expired. Management should review the pricing, the incomplete work and the condition in which my vehicle was returned. I cannot currently recommend Culver City Volvo for service. More

Great attention and service. Roman was attentive and honest in the determination of what the problem of my car was. Roman was attentive and honest in the determination of what the problem of my car was. More

I took my car in for repairs and it was done in two days. Excellent service and polite staff. Excellent service and polite staff. More

Ramon did a great job with describing the details of my annual car check-up, and followed through with quick service! I always enjoy speaking with him and your other service reps., you have a competent an annual car check-up, and followed through with quick service! I always enjoy speaking with him and your other service reps., you have a competent and courteous staff! Thank you! More

No matter the problem with my car Josh always does his best to get my car done with efficiency and correcting the problem the first time. Will not be going anywhere else. best to get my car done with efficiency and correcting the problem the first time. Will not be going anywhere else. More

Excellent service from both Martin and Josh in service. Very customer focused. This is my Volvo service department of choice. Very customer focused. This is my Volvo service department of choice. More

The staff was attentive and helpful explaining systems in the car to help me operate and understand everything. They took the time to help with a friendly and helpful attitude. the car to help me operate and understand everything. They took the time to help with a friendly and helpful attitude. More

Martin has been my service advisor for many years. I would not go elsewhere. He is through, efficient and always provides excellent service. I would not go elsewhere. He is through, efficient and always provides excellent service. More

Excellent service, Martin is an excellent advisor. Very satisfied with the service. Done on time. Will always recommend the dealership Very satisfied with the service. Done on time. Will always recommend the dealership More

service was completed fast and accurately on time. The car was washed and cleaned well The car was washed and cleaned well More