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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

October 30, 2022

Price compared to service or time it takes for service just makes no sense. Oil change and a tire rotation that’s was scheduled in advance takes on average 2 hours or more. Like how does an oil change tha More

by brandonjones91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Erica Melton
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for taking the time to write a review. I am sorry that you feel our prices do not reflect the service we provide. We try to price our services fairly and competitively while still providing a high level of service. I apologize if you felt rushed or that your wait was too long, please feel free to contact us at 931-520-4153 should you care to talk more in detail.

October 29, 2022

I appreciate their communication with what has been done or needs to be done to vehicle. More

by Linda
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 01, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

October 29, 2022

Cumberland Toyota is a great car dealership! My family and I have done business with them for years! The service department is amazing as well! More

by MOLLYDANIELS117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

We appreciate you taking the time to leave us a great review!

October 29, 2022

Very disappointed to be told I would be charged 140. 00 dollars for a diagnosis of a minor problem when I bought my Avaalon Hybrid from you in 2013 and have had it serviced there ever since then. Your sh More

by DEBORAGREEN57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure which female it was
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for your review, we're sorry to hear that you were disappointed with the service you received at our dealership. We strive to provide excellent service to all of our customers and we're sorry that we didn't meet your expectations. Our prices are competitive and reflect the quality of work that our mechanics provide. We hope that you'll give us another chance to serve you in the future.

October 29, 2022

Always, a great job in a timely manner. I don’t have any complaints. Also always very nice. More

by Rtvertner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share your feedback with us

October 29, 2022

Courteous and. clear explanation of car issuers by the gentleman in wheel chair. Thank you! More

by Gfernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 01, 2022 -

Cumberland Toyota responded

Thank you so much for posting the review

October 28, 2022

Excellent service. Friendly, helpful staff. They went above and beyond explaining what was wrong with the car. More

by fvossel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for sharing your recent experience with us

October 28, 2022

I am very pleased with the service I receive at Cumberland. The work is done in a timely manner More

by MARYLOHORN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

Happy to be of service

October 28, 2022

It was a good experience this time. Went without appointment ,they worked me right in More

by FDW0
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership

October 28, 2022

Brandon and the team at Cumberland exceeded my expectations beyond belief. Best car buying experience I’ve had in years. More

by L251
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker
Nov 01, 2022 -

Cumberland Toyota responded

Thanks for sharing

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