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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

October 28, 2022

I am so happy for y’all to take care of my auto needs. Every one is so helpful and polite More

by Bill Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for taking the time to share your experience with us online

October 28, 2022

Sent my father to do a oil change on my vehicle and you talked him into a cabin air filter. I had just changed it there is no way it was dirty. You took advantage of an elderly man. Shame on you. More

by Jbarker8989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Nov 01, 2022 -

Cumberland Toyota responded

I'm sorry to hear that you feel we took advantage of your father. We try to do our best to provide the best service possible and sometimes that includes recommending services or products that we believe will be beneficial for our customers. I apologize if it didn't meet your expectations. Thank you for bringing this to our attention, I'll make sure to pass along your feedback to our team

Nov 01, 2022 -

Jbarker8989 responded

Your recommendations are commission based. I was told he Shown a picture of the fiilter which I don't believe was the filter out of that car. I had just changed both the air filter and the cabin air filter after my previous oil change myself. Funny how the cabin air filter needed to be changed but the engine air filter was fine. I attempted to return the service mangers call 2 times after he left me a message but no answer. I will never bring any of my Toyotas back to your dealership.

October 28, 2022

Ask to check the light for my tire pressure. They did not. Also asked to check my rattling noise(think it is heat shield) they did not. At the conclusion, asked them about the light, replied I’m More

by Jeffandtonya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, it was a guy
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write this review. I'm sorry that our team didn't meet your expectations in regards to checking your tire pressure and rattling noise. We would have been happy to do so had we had the opportunity during your visit. I understand how frustrating it can be when something like that goes unnoticed, and I apologize on behalf of our team. Please know that we take all feedback seriously, and we will use this information to improve our service in the future. Again, thank you for choosing Cumberland Toyota, and I hope you'll give us another chance in the future.

October 27, 2022

The people are very friendly and helpful. It’s was a very pleasant experience. I will definitely be returning to the dealership. More

by debandky1003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

Your recommendation means a great deal to us

October 27, 2022

Great service and technicians! Wait times not long at all very courteous representatives In service department. Thanks. More

by RKS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for your kind words about our employees. We're glad to hear that you had a positive service experience. We hope you'll come back and see us again the next time you need car service.

October 27, 2022

Friendly professional staff. The required vehicle maintenance started at the appointment time with no issues. More

by BNBROCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 01, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your experience with our dealership

October 27, 2022

Great, fast service for oil change. Highly recommend your service department to others. Great job! More

by CAROLTIRSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 01, 2022 -

Cumberland Toyota responded

Thank you so much for the recommendation

October 27, 2022

Very polite quick service lets you know what they are doing,been going to this location since 2011 More

by jcokkinias31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Oct 27, 2022 -

jcokkinias31 responded

Complete

October 27, 2022

Clean and prompt and knowledgeable. It is pricy charging much higher than other non dealer garages. More

by POTDAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We're sorry to hear that you feel our prices are high compared to other non-dealer garages. Our team strives to provide quality service and repairs at a fair price, and we hope that in the future you'll consider giving us another chance to earn your business.

October 26, 2022

Went in to buy a battery and have it installed, great service and battery was cheaper here than other parts stores. More

by DMP.LONG1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 01, 2022 -

Cumberland Toyota responded

Thank you so much for this fantastic review

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