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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

September 08, 2022

Always a pleasant experience. Super quick and affordable oil changes. Will definitely return for next service. More

by Jbledsoe725
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Sep 10, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to write this review

September 08, 2022

Tire had plug in when I bought the vehicle brand new. I didn't know this.. More

by rodgersgonewild
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know.
Sep 10, 2022 -

Cumberland Toyota responded

We appreciate you taking the time to share. It's our hope that you will allow us to make it up to you on a future visit.

September 08, 2022

The last two visits have taken an hour and a half and this time took almost an hour. I try to schedule at lunch time because service hours don’t allow me any other option. If you can’t honor less than an More

by JAMIESMATTOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Sep 10, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that you've had such a negative experience with our service department recently. Our goal is to always have a positive and timely experience for our customers. I'll pass along your feedback to our management team and make sure they're aware of the situation. We'll do our best to correct the situation as soon as possible. Thank you for bringing this to our attention.

September 08, 2022

Jenny Furton is amazing! Give her a raise!!!! She is the reason we use Toyota Service More

by 4wheelerm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Sep 10, 2022 -

Cumberland Toyota responded

Thank you so much for this fantastic review

September 08, 2022

Great job every time we have been there,done in a very timely manner also More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Sep 08, 2022 -

Charlie responded

Thanks for great job

Sep 08, 2022 -

Charlie responded

Thanks for great job

September 08, 2022

Friendly service, they were very fast and accurate on completing the service I requested, price, well can’t help that with the government we have in office at this time. More

by Sparker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Sep 10, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share

September 08, 2022

Took my car for service at the appointed an swiftly returned it! Eared my trust! More

by Rodneypbush
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Hollie Crabtree
Sep 10, 2022 -

Cumberland Toyota responded

Your recommendation means a great deal to us

September 06, 2022

Everything about the service was exceptional, as always! I appreciate the attention to detail, and the respectful staff! More

by SEDONAWILDFLOWER42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Sep 10, 2022 -

Cumberland Toyota responded

Thanks for your awesome review

September 06, 2022

Prompt but not cheap. That said, repairs are covered by a warrant and the work should be done right. More

by MARK@LYNAM.NAME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Sep 10, 2022 -

Cumberland Toyota responded

We appreciate yo taking the time to share

September 06, 2022

Travis Fitzpatrick is an outstanding service advisor. He takes his job serious and cares about his customers. The service department is excellent. I have never had to bring my car back after having More

by MARRYKATEB410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Sep 10, 2022 -

Cumberland Toyota responded

Thank you for your kind words about Travis Fitzpatrick and our service department, Travis will be pleased to know you appreciate his efforts. We're glad to have him on our team and we'll continue to do our best to meet your expectations. Thank you for choosing Cumberland Toyota!

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