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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

September 06, 2022

This is the 2nd request……great service looking forward to seeing cars back in showroom. I need to see a new Rav 4 More

by Barbarawall0825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Sep 10, 2022 -

Cumberland Toyota responded

It was a pleasure to read about your experience with our dealership

September 06, 2022

excellent customer care- came out to greet me, keep me updated on progress, answered questions, made recommendations More

by BRENDA23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, David Gist, Franklin Higgenbotham
Sep 10, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us online

September 06, 2022

Love the customer service I received and how well I got treated. I also like how I was explain for everything I got on my visit for my oil change. More

by VWALDO90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Sep 10, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs

September 05, 2022

My daughter went to get her car fixed, the first time just to order parts. They scheduled her to come back and the parts were not ready this happened 4 times. The workers were nice but they tried to char More

by CWELCH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Hancock
Sep 10, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business. I'm sorry to hear that you had some trouble with the parts order and our service department. I would like to apologize on behalf of our team and assure you that this is not the level of service we aspire to provide. If there is anything else we can do for you in the future, please don't hesitate to reach out. We value your feedback and want to ensure you have a positive experience when visiting our dealership.

September 05, 2022

Wonderful experience. Had 5000 mile service here and was in and out within 30 minutes. More

by mcjackson78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Sep 05, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

September 05, 2022

The service department is great. Always courteous. They get my vehicle done in a timely manner. More

by Clanmcray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Joby Allen
Sep 05, 2022 -

Cumberland Toyota responded

Thank you so much for the kind words

September 05, 2022

Cumberland Toyota Service Department saved my 2019 Highlander Hybrid’s life twice. Rebuilt the engine and did an amazing job. When if started having problems about 5,000 miles later they found the pro More

by Happy Again
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Joby Allen
Sep 05, 2022 -

Cumberland Toyota responded

Thanks for sharing your experience with us

September 05, 2022

Positive experience. Friendly professional people. Quick service which is nice as time is very valuable. More

by Salty1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Sep 05, 2022 -

Cumberland Toyota responded

Happy to hear you had a great experience

September 05, 2022

I was helped quickly. The staff was professional yet friendly. The service was done in a timely manner. More

by JEANNEADALE
Recommend Dealer
Yes
Employees Worked With
I’m so sorry but I don’t remember the names. It’s been awhile. I’ll pay more attention next time.
Sep 10, 2022 -

Cumberland Toyota responded

Thank you so much for posting the review

September 04, 2022

Quick service an very friendly associates, couldn’t ask for anything more , going back again for my next service !! More

by JOANBURGESS23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Joby Allen
Sep 05, 2022 -

Cumberland Toyota responded

We appreciate you taking the time to share

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