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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

September 03, 2022

They were very helpful They made it so easy They had it all finished when we got to the dealership They were very friendly made me feel like I had new Them forever thank you so much More

by CHANDRA_THORNTON4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Brandon Davidson
Sep 05, 2022 -

Cumberland Toyota responded

Thank you so much for the for the excellent feedback

September 03, 2022

Great friendly service and dealership. I was satisfied with the service and the work was completed within the time given. More

by MATTROBERTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs

September 03, 2022

They are all excellent and great people Always do what they have told me to do and always had good luck with them More

by BARB2002BUSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Sep 05, 2022 -

Cumberland Toyota responded

Thank you so much for the feedback

September 03, 2022

I recently purchased a "new to me" Toyota Sequoia. Everything checked out on it but it had the right miles for possibly needing breaks. I've been a customer for years and Jenny got my SUV in for a qui More

by Ajdonrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Sep 05, 2022 -

Cumberland Toyota responded

Thank you so much for the five-star review

September 02, 2022

The attention of the girls at the service frontdesk was not friendly at all, it seemed that I was a stranger instead of a customer who is going to leave their money for a service.In addition, the service r More

by Alonzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jenny Furton, Hollie Crabtree
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry to hear that your experience at Cumberland Toyota was not up to par. The service staff here are typically friendly and aim to provide the best service possible, so it sounds like something may have gone wrong in their interactions with you. We would absolutely like the opportunity to apologize and make it right. Please feel free to contact us at 931-520-4153 should you feel a phone call would be helpful.

September 02, 2022

The dealership tried to get me to purchase a new battery for my vehicle and they wanted and expensive price for a new battery but I didn’t purchase one I went to Auto Zone and they tested my battery and sai More

by mmcneil40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jenny Furton
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry to hear that you felt pressured to purchase a new battery. We only want what's best for our customers and would never try to sell them something they don't need. If you have any further questions or concerns, please do not hesitate to reach out to us directly. Thank you for your business.

September 02, 2022

Service department is friendly and very efficient! I’ve been pleased with the service and prices are affordable. More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Joby Allen
Sep 05, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience

September 02, 2022

I took the 2021 Toyota Sienna in for quick 20k mile service with 5:30 appointment. I arrived early and was out in around an hour. More

by ALLJENZEDUP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Sep 05, 2022 -

Cumberland Toyota responded

Thanks for this great review

September 02, 2022

Great customer service. Always do a great job on my car in a timely manner. Love my Toyota More

by ANGIE RAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for this kind review

September 02, 2022

This dealership places customer service at the top of their priorities. They do what they say they will do and management is always available. Fred Riddle Is an exemplary salesman and a true professional More

by Betty
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Fred Riddle
Sep 05, 2022 -

Cumberland Toyota responded

Thank you for your kind words, Fred Riddle is a great salesman and we're glad to have him on our team. We place customer service at the top of our priorities and are happy to know that we delivered on what we said we would do. Management is always available to help with any questions or concerns you may have. Thank you for choosing Cumberland Toyota and we hope to see you again in the future!

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