Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cumberland Toyota
Cookeville, TN
2,996 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,996 Reviews of Cumberland Toyota
April 29, 2019
Great Experience Jordan Godwin and Adam Eldridge made my process of buying my 2019 Camry externally smooth and easy. I would highly recommend them to anyone looking fo Jordan Godwin and Adam Eldridge made my process of buying my 2019 Camry externally smooth and easy. I would highly recommend them to anyone looking for a new vehicle! More
by Summer Everley
Employees Worked With
Jordan Godwin, Brandon Hall
April 26, 2019
Great Place Cumberland Toyota is awesome! Cumberland is where I bought my last 2 vehicles. Kia & Toyota both have been great to work with! I highly recommend them Cumberland Toyota is awesome! Cumberland is where I bought my last 2 vehicles. Kia & Toyota both have been great to work with! I highly recommend them! More
by Tracy
Employees Worked With
Jenny, Christy Herd
April 26, 2019
Service They are the best in the service center! Always very friendly and honest. I never mind bringing my car in for service and maintenance. They’re so easy They are the best in the service center! Always very friendly and honest. I never mind bringing my car in for service and maintenance. They’re so easy to work with. More
by AthenaH
Employees Worked With
Travis Fitzpatrick
April 15, 2019
Bad Service & Customer Service Made appointment on-line on 4-2, showed up 10 min early on 4-15. Ignored at check-in for a few minutes. Then told it would be a couple of hours - yes, Made appointment on-line on 4-2, showed up 10 min early on 4-15. Ignored at check-in for a few minutes. Then told it would be a couple of hours - yes, in spite if my appointment. Req service normally takes 45 min. Was not consulted prior to check-out, but needed airfilters replaced. Had requested to talk with service mgr at check-in. Only saw him upon addl request at check-out. He claimex he understood - but did not appear like it to me. Total disappointment - will not recommend again till personal comparison with another dealership. More
by Dissappointed
Employees Worked With
Sorry
April 14, 2019
Great Cumberland Toyota has been great they always go the extra mile then I take my truck to them especially sales person Josh Lawson will continue to send Cumberland Toyota has been great they always go the extra mile then I take my truck to them especially sales person Josh Lawson will continue to send friends and family to him and this dealership More
by Dowdy1
Employees Worked With
Gary Looper, Josh Lawson
April 13, 2019
dont fix recalls took my 04 toyota tacoma in for recall ,they will not fix it .needed to be cold climate vehicle, mv truck came ouy of KY. took my 04 toyota tacoma in for recall ,they will not fix it .needed to be cold climate vehicle, mv truck came ouy of KY. More
by Tazzi319
Employees Worked With
Brittany Coomer
April 02, 2019
Easy and honest John was great! Had the car I wanted waiting for me and explained everything without all the typical car buying hassle. Would highly recommend him. Ev John was great! Had the car I wanted waiting for me and explained everything without all the typical car buying hassle. Would highly recommend him. Even though the car was already spotless they detailed it again and filled it up with gas. Easiest car purchases I’ve made. More
by msimmons
Employees Worked With
John Fielden
March 31, 2019
New or Used...Shop Cumberland Toyota! If shopping for a new or a used vehicle, give Cumberland Toyota a try. There is a large selection of both used and new vehicles on the lot. Joshua Law If shopping for a new or a used vehicle, give Cumberland Toyota a try. There is a large selection of both used and new vehicles on the lot. Joshua Lawson was the salesman assisting me. I appreciated his expertise as we discussed a couple of vehicles in detail. He patiently answered my many questions as I decided upon the perfect ride for my particular needs. When it is time to trade vehicles again, Cumberland Toyota will be my first stop for either a new or a used vehicle. More
by Patricia of Middle TN
Employees Worked With
Austin (who cleaned my vehicle and filled it with gas), Josh Lawson, Wayne Chaffin
March 27, 2019
Very nice first service appointment Just completed the first service on my new vehicle. Everything went just as described in Toyota Care. Dealership was ready at my appointment time and Just completed the first service on my new vehicle. Everything went just as described in Toyota Care. Dealership was ready at my appointment time and completed the service quickly while I waited. Good WiFi in the lounge allowed me to work seamlessly on my laptop. More
by Jeffrey B
Employees Worked With
Gary Looper
March 20, 2019
Regular vehicle service I was bringing my vehicle in for a routine service with a few extras. I dropped my vehicle off at 4pm and they said they would call me. The department I was bringing my vehicle in for a routine service with a few extras. I dropped my vehicle off at 4pm and they said they would call me. The department kept my car overnight without notifying me and did not answer the phone that night (5 calls) or the next day (12 phone calls). This left me with out a vehicle for 21 hours when it was expected to be a few hours. When at the dealership the staff is helpful, but when not present the lack of communication is appalling. More
by N/a
Employees Worked With
Jeremiah
