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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 18, 2019

Sales and financial people all lie We told them numerous times to not run our credit till we talked about the payments on the truck and not only did they run it without my permission th More

by LarryG123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne Chaffin, Jami Stewart
Jan 19, 2019 -

Cumberland Toyota responded

Larry, Once again we are truly sorry for any grief we may have caused. When submitting an online credit application it gives the dealership permission to reach out to lending institutions on your behalf. There was a breakdown in communication between the sales team and the finance team and in an effort to find you the best possible deal. I can assure you had the finance team known that you did not want your information submitted to a bank they would not have done so. Thanks again for giving us the opportunity to make it up to you, should a truck come in that fits your payment range I will be in touch.

December 18, 2018

Best Experience Ever John was extremely helpful. He knew what I was looking for and let me know as soon as he found it. Buying a car has never been so easy. John Fielden i More

by CRW8472
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Claborn, John Fielden
December 03, 2018

Excellent! My husband and I had a great experience at Toyota! John Fielden was very helpful! We would recommend him to anyone wanting to buy a Vehicle. More

by Fuzzlwr
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Fielden
December 02, 2018

Great easy experience My wonderful 2009 Camry was totaled a couple weeks ago. I was on the hunt for another Toyota. Iblove working with John Fielden, he's been there for me More

by saradonnan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
December 01, 2018

Easy purchase It was quick and easy. Very nice people to deal with. Everything went smoothly. Very fair pricing. Didn't feel pushed at all. I would definitely More

by Diane Porter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
December 01, 2018

Great Experience I had an excellent experience buying my RAV4 Hybrid. This is the 3rd car I have purchased from Cumberland Toyota. They answered all my questions and c More

by RedRav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden, Brandon Davidson, Brittany Coomer
November 02, 2018

Shopping for car Went there shopping for new car, was trading in faithful 19 yr old car. Cody was our salesman. Took us out to country to try out The Rave 4 . Cody was More

by Lynneiam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Thomas
September 30, 2018

Toyota Highlander This was my second time with Cumberland Toyota and dealing with John. I love the atmosphere of the dealership as well as dealing with John. He is a gr More

by Lshawkins90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
September 17, 2018

Another professional experience. Have purchased several new vehicles from John Fielden at this dealership. No sales gimmick’s just facts without pressure. Sales followup exceptiona More

by jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
August 29, 2018

A competitive dealership Cumberland Sales and Service appear to want to meet and exceed customer needs. They Are attempting to resolve a problem inherent with the finish on More

by Cumberlandman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Thomas
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