Cumberland Toyota

New to this I came in just to look at a van when John Fielden asked if he could help me. He was really helpful and went over every feature on the Sienna. I wish m I came in just to look at a van when John Fielden asked if he could help me. He was really helpful and went over every feature on the Sienna. I wish more salesmen new what they were talking about like him. He never pressured me into buying the van, he just asked me what it would take for me to buy it. He made it happen. I will highly recommend everyone to go see John. He doesn't have to run back and forth to get approval, he does it all at his desk. It was by far the best experience I have ever had at a car dealership. More

Excellent Awesome experience. Could not ask for better people to buy a vehicle from.Thanks Barbara Kisinger. I Love my new truck. Best experience ever!!! I woul Awesome experience. Could not ask for better people to buy a vehicle from.Thanks Barbara Kisinger. I Love my new truck. Best experience ever!!! I would tell all my friends about my great experience. More

Exceeded our expectations. We were called by our Cumberland Toyota salesperson with an offer to replace our leased 2014 Toyota Camry with a 2016 model as part of the company's P We were called by our Cumberland Toyota salesperson with an offer to replace our leased 2014 Toyota Camry with a 2016 model as part of the company's Presidents' Day Sale. We have dealt with the salesperson for more than 10 years. We discussed the option and texted a message back the next day that we were interested. Because of weather and other conflicts, we couldn't immediately make the trip from Fairfield Glade to Cookeville. No problem! The salesperson arranged for the new leased car to be delivered to our house with all of the paper work for us to sign, and the "old" car picked up and returned to the dealer. I think that qualifies as delighting the customer. We will continue our long relationship with Cumberland Toyota and Josh Lawson. More

Paul Dean Paul worked hard to get us a vehicle that was right for us. He was very professional and courteous the entire time. He made sure we were completely sa Paul worked hard to get us a vehicle that was right for us. He was very professional and courteous the entire time. He made sure we were completely satisfied before allowing us to drive away. I would recommend Paul to anyone looking for agood used car, truck, van or SUV. If I ever need another cat Paul will be my first choice every time. He is honestly the best ssalesman I have ever met. Buying a car is very stressful but Paul takes all the stress away. Thank you Paul for all you do! More

I got my dream car at Cumberland Auto! I was looking for a specific pre-owned vehicle and I'm glad I found it at Cumberland Auto. I found the vehicle online and got all questions answered a I was looking for a specific pre-owned vehicle and I'm glad I found it at Cumberland Auto. I found the vehicle online and got all questions answered and all pre-purchase red tape completed before travelling 4 hours to purchase the vehicle. Once there, Roberta Love and Kyle Potter made the purchase easy and painless going out of their way to ensure I could drive off with my dream car. It was the absolute best car buying experience I have ever had. But the service didn't stop after the purchase. When I absent mindedly left some personal belongings at the dealership, they called me to inform me, and delivered it to me where I was eating dinner with my family so I would not have to return to the dealership. I cannot fully express my gratitude enough. I will be travelling another 4 hours to Cumberland Auto when it is time to purchase another vehicle for my wife. They have easily earned my business for life. More

Great Jacob alley went above and beyond to get us into our new car he kept us updated on what was going on and alway return my call in a timely manner excel Jacob alley went above and beyond to get us into our new car he kept us updated on what was going on and alway return my call in a timely manner excellent place to go will deal with them in the future and will ask for Jacob alley to assist us highly recommended More

it was a rewarding experience friendly, knowledgeable, didn't waste my time, dealership was very clean and neat, they were very prompt in getting the new vehicle ready and I appre friendly, knowledgeable, didn't waste my time, dealership was very clean and neat, they were very prompt in getting the new vehicle ready and I appreciated our picture being taken shows they cared More

Great Salesman! Matt Thomsen is a great guy! He just sold me a new car and I love it! He is awesome to work with, very courteous and super polite! Matt Thomsen is a great guy! He just sold me a new car and I love it! He is awesome to work with, very courteous and super polite! More

Happy green I came into Cumberland Toyota just to look at the new Prius and John Fielden went over the car with me completely so I had to buy it. He knew everythi I came into Cumberland Toyota just to look at the new Prius and John Fielden went over the car with me completely so I had to buy it. He knew everything about the Prius in and out. It was truly nice working with only one person at a dealership. More

Second car purchase Matt Thomsen is a great salesman! Works with problem customer (me) and gets the best deal he is able. We just bought our second vehicle from Matt. We Matt Thomsen is a great salesman! Works with problem customer (me) and gets the best deal he is able. We just bought our second vehicle from Matt. We'll use him again. More