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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

December 29, 2015

Awesome! Excellent service & John Fielden was extremely efficient and knowledgable. Today was a breeze & I enjoyed my experience. I recommend John to anyone More

by gpauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Feb 01, 2016 -

Cumberland Toyota responded

Congratulations and thank you for taking the time to provide feedback about your experience. I am delighted to hear that John was able to provide a pleasant and pressure free sales experience. It is always rewarding to hear that our customers are confident in referring us to their family and friends. Thank you for choosing to do business with Cumberland Toyota. We truly appreciate it. Sincerely, Ryan Corner e Commerce Director

December 29, 2015

Wonderful! Because of this team we have a new car! Our salesman and the financial team were very knowledgeable of their inventory. They showed concerns for helping us find exactly the color and access More

by Ayers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Re
Feb 01, 2016 -

Cumberland Toyota responded

Thanks for the posting, we appreciate the kind words. Phillip does a wonderful job here at Cumberland. We look forward to serving you for many years to come. Sincerely, Ryan Corner e Commerce Director

December 29, 2015

Sales, customer service, finance Fred Riddle was very helpful. Very patient with all our questions. Took a lot of time to explain all our operations of the car. Also said to come by More

by Deterleaf2001
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Wayne Chaffin
Feb 01, 2016 -

Cumberland Toyota responded

Thanks for the posting, we appreciate the kind words. Fred and Wayne do a wonderful job here at Cumberland. We look forward to serving you for many years to come. Sincerely, Ryan Corner e Commerce Director

December 28, 2015

Very Good Salesperson Knowledgable, friendly, no pressure. ( The one thing that will turn me away is pressure.) Felt the sales person was up front with us. We did look and More

by GP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown but other employees did greet us, as it wasn't our first time to look at the dealership., John Fielden
Jan 28, 2016 -

Cumberland Toyota responded

Thank you so much for your business and taking time to write a review about our dealership. We truly appreciate your feedback! It is because of the loyalty of our customers that we are able to continue to offer great service and products at great prices. Thanks again. Sincerely, Ryan Corner E Commerce Director

December 28, 2015

Great Experience Best Experience ever buying a car. Very curitious people. A pleasure to deal with Fred Riddle. Went above and beyond to help make sure that I got the More

by Tam's Cam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Wayne Chaffin
Jan 28, 2016 -

Cumberland Toyota responded

Thank you very much for the great review! We are glad you had such a great experience. Here at Cumberland Toyota, we strive to create lasting relationships with our customers. Sincerely, Ryan Corner E Commerce Director

December 28, 2015

Excellent buying experience Needed a car for work and found a really nice Kia Rio. The salesman, Chad, was very helpful and worked really hard to insure I got a good deal. Next t More

by Dakota1911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Hancock
Dec 28, 2015 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership. We are pleased to hear that you enjoyed your experience here with us. We look forward to working with you in the future! Sincerely, Ryan Corner E Commerce Director

December 26, 2015

Great experience buying my wife's new 4runner. We have bought several vehicles from Cumberland in the past and it is always been a good experience. This time we purchased my wife a new 4runner Lim More

by Rbgamble64
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Josh Lawson, Wayne Chaffin
Dec 28, 2015 -

Cumberland Toyota responded

Thank you for the review of our dealership and our team. It was our pleasure to serve you and we are thrilled that you were able to find the perfect vehicle for your family. Thanks again for your business and welcome to the Cumberland family! Sincerely, Ryan Corner E Commerce Director

December 25, 2015

Yea. God bless Cumberland Toyota. My experience at this dealership was above excellent. Everyone down the line was respectful, courteous and just down-right nice in every way. They wen More

by ilarue
Friendliness
Recommend Dealer
Yes
Employees Worked With
Philip Re
Dec 28, 2015 -

Cumberland Toyota responded

Congratulations on your new purchase, It is imperative to us that we make the car-buying experience smooth and efficient from the initial negotiations to the final paperwork, and I'm very pleased that your visit with us mirrored our efforts. We appreciate your business and look forward to working with you again in the future. In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and specials. Sincerely, Ryan Corner E Commerce Director

December 25, 2015

I got a car Never had a new car and they made the process as painless as possible (as painless as going into debt can be). They kept in constant contact about eve More

by Cody York
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Callis
Dec 28, 2015 -

Cumberland Toyota responded

Congratulations on your new purchase!! Thank you so much for your kind review, Randy is a great asset to our team! Enjoy your new car! Sincerely, Ryan Corner E Commerce Director

December 24, 2015

Stress-free experience Overall experience of purchasing new vehicle was not stressful whatsoever. Finding and procuring the vehicle was quick. The amount of paperwork surp More

by SUVbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Odell Braswell, Wayne Chaffin
Dec 28, 2015 -

Cumberland Toyota responded

I am very pleased to hear you are happy with your car and with us! Thank you for giving us the opportunity to assist you in the purchase.. I'm glad Wayne and Odell did everything to ensure you understood the process and that your questions were answered. If there is ever anything I can assist you with, please let me know. Thank you, E Commerce Director Ryan Corner

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