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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 24, 2015

Perfect experience! The experience I had with Jacob Alley was nothing less than perfect. The price wasn't the cheapest I've seen but Jacob showed me what they did to the More

by Allie157
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Alley
Nov 28, 2015 -

Cumberland Toyota responded

Thanks so much for your feedback and for recognizing Jacob in your review. We hope you are enjoying your new vehicle. . Please let us know if there is anything we can help you with in the future. Welcome to the Cumberland family. Sincerely, Ryan Corner E Commerce Director

November 24, 2015

"Best car buying experience ever" Jonathon Norsworthy was very professional, helpful and friendly. Most people don't think highly of automotive dealerships but Cumberland Auto is uniqu More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathon Norsworthy
Nov 28, 2015 -

Cumberland Toyota responded

It makes our day to hear that Jonathon was able to provide you with a great experience at Cumberland Toyota. We look forward to seeing you again soon! Please don’t hesitate to let us know if there is anything you need for your new vehicle. Sincerely, Ryan Corner E Commerce Director

November 24, 2015

No pressure just extreme concern and helpfullness I was greeted by Josh Lawson and he was determined to help me find exactly the vehicle I needed for my disabled step-daughter. He promptly returned a More

by claysville girl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Wayne Chaffin
Nov 28, 2015 -

Cumberland Toyota responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that Josh and Wayne provided you the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Sincerely, Ryan Corner E Commerce Director

November 24, 2015

Excellent from start to finish Great experience in purchasing our new Highlander at Cumberland Toyota. Christina followed up with our initial inquiry and placed me with Travis. T More

by aBran123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Farley, Wayne Chaffin, Travis Fitzpatrick
Nov 28, 2015 -

Cumberland Toyota responded

It makes our day to hear that are team was able to provide you with an excellent experience at Cumberland Toyota! Please don’t hesitate to let us know if we can further assist with your vehicle needs in any way. Sincerely, Ryan Corner E Commerce Director

November 23, 2015

Leased 2016 SE Camry My experience with Cumberland Toyota has been great! I have purchased or leased four Camry's from Josh. He has always made me feel comfortable with no More

by mary123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Nov 28, 2015 -

Cumberland Toyota responded

Thank you for taking the time to review our dealership. We are pleased to hear that you enjoyed your experience here with us. We look forward to working with you in the future! Sincerely, Ryan Corner E Commerce Director

November 23, 2015

Happy happy happy Kirby Beverly was outstanding in sales. He provided a fair price, found my vehicle exactly as I asked and stayed late setting up the phone Bluetooth w More

by Oldmac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Chaffin, Kirby Beverly
Nov 28, 2015 -

Cumberland Toyota responded

Thank you so much for this fantastic review! Kirby and Wayne are great guys to work with. We pride ourselves on providing excellent service in every transaction. Thank You for the recommendations as well! Welcome to the Cumberland family. Respectfully, E Commerce Director Ryan Corner

November 22, 2015

Love my car. I was very pleased with their service! Mr.Fred Riddle was awesome and super nice! Friendly, honest, and extremely patient. I truly trust that if I ne More

by T.abston88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Wayne Chaffin
Nov 28, 2015 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience. Our goal is to provide the best possible sales experience to all of our customers. We are happy you to hear you received our best. Feel free to reach out to us in the future for any of your automotive needs. Respectfully, E Commerce Director Ryan Corner

November 22, 2015

Cumberland Toyota OK I got excellent service and price when purchasing my new Camry in November. The salesman, Fred Riddle, has outstanding product knowledge and his easy More

by carguy
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle
Nov 28, 2015 -

Cumberland Toyota responded

We appreciate your review of our dealership and are happy that you received the quality customer service you were looking for. Thank you for your business and we look forward to a long lasting relationship with you and your car in the future. Respectfully, E Commerce Director Ryan Corner

November 20, 2015

The van My family has bought many vehicles from John Fielden and we always continue to buy from him. He is always willing to get us the best price on the vehi More

by Fly Van
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Nov 28, 2015 -

Cumberland Toyota responded

Thank you for taking the time to share your experience. We appreciate your business and glad that you had an excellent experience. We feel like our job is just beginning when you buy a car from Cumberland Toyota. We hope that you enjoy your new van and welcome you to the Cumberland family. Respectfully, E Commerce Director Ryan Corner

November 19, 2015

Selecting a car with a trade-in The salesperson was friendly and helpful. The only recommendation I have is that the sales process be made more efficient, as it took three hours to More

by Joyce
Recommend Dealer
Yes
Employees Worked With
Philip Re
Nov 28, 2015 -

Cumberland Toyota responded

We would like to sincerely thank you for taking your time to give us a review. We strive to provide excellent service to all of our guests and we love to know when we’ve succeeded. I will be sure to share your feedback with Philip and the team! Thank you again for your review. Respectfully, E Commerce Director Ryan Corner

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