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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 07, 2015

Great experience My experience at Cumberland Toyota was exellent. Josh Lawson went above and beyond to not only find what we were looking for, but to make buying a new More

by Satisfied
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Wayne Chaffin
Nov 28, 2015 -

Cumberland Toyota responded

We appreciate your review of our dealership and are happy that you received the quality customer service you were looking for. Thank you for your business and we look forward to a long lasting relationship with you and your car in the future. Respectfully, E Commerce Director Ryan Corner

November 06, 2015

Matt Thomsen and Brandon Davidson are awesome! Matt Thomsen helped me purchase a new Tacoma SR5. He was a straight shooter and didn't portray the typical "salesman" attitude. I told him what I want More

by nathanjcary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Matt Thomsen, Philip Re
Nov 28, 2015 -

Cumberland Toyota responded

We are so thankful that you enjoyed our staff while purchasing your vehicle with us. We aim high when it comes to customer satisfaction, and by the sounds of it we hit our target. Thank you so much for sharing your experience with us. Respectfully, E Commerce Director Ryan Corner

November 05, 2015

Awesome Dealership I have dealt with this dealership for the past 12 years and have always had a great buying experience. Their prices are fair and they don't employ hig More

by Car Nut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Lawson
Nov 28, 2015 -

Cumberland Toyota responded

I am pleased to hear that Josh was able to help you through the buying process and make your visit to the dealership an enjoyable one. We truly value your business, and we look forward to working with you again in the future. Thank you for choosing Cumberland Toyota, and welcome to the family! Respectfully, E Commerce Director Ryan Corner

November 04, 2015

Not your average bunch of sales guys Sunday is my favorite day to browse through car lots. The reason is simple: they are generally unoccupied. Nothing is more aggravating than exploring More

by Old School
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden, Brandon Davidson, Wayne Chaffin, Kirby Beverly
Nov 28, 2015 -

Cumberland Toyota responded

We appreciate your review of our dealership and are happy that you received the quality customer service you were looking for. Thank you for your business and we look forward to a long lasting relationship with you and your car in the future. Respectfully, E Commerce Director Ryan Corner

November 04, 2015

best car buying experience ever I have never been treated as well. I came to Cumberland because of my lifelong salesman, Fred has always treated me like a member of his family. Every More

by Lexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Riddle
Nov 28, 2015 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us and this audience. Our goal is to provide the best possible sales experience to all of our customers. We are happy you to hear you received our best. Feel free to reach out to us in the future for any of your automotive needs. Respectfully, E Commerce Director Ryan Corner

November 03, 2015

Ryan is an excellent sales person I would recommend him to a Ryan is awesome and I greatly appreciated the way he handled my needs and that's the way I like to do business great experience More

by Darryl Haughton 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Corner
Nov 28, 2015 -

Cumberland Toyota responded

We would like to sincerely thank you for taking your time to give us a review. We strive to provide excellent service to all of our guests and we love to know when we’ve succeeded. I will be sure to share your feedback with the team! Thank you again for your review. Respectfully, E Commerce Director Ryan Corner

November 03, 2015

excellent John Fielden is the salesman you want when you purchase anything, never "pushy" always attentive, and always leaves you with the feeling you got the b More

by Billie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Nov 28, 2015 -

Cumberland Toyota responded

We are so thankful that you enjoyed our staff while purchasing your vehicle with us. We aim high when it comes to customer satisfaction, and by the sounds of it we hit our target. Thank you so much for sharing your experience with us. Respectfully, E Commerce Director Ryan Corner

November 03, 2015

2010 Corolla S Had a great experience at Cumberland Toyota. John Fielden was great to work with and made the buying experience simple and easy. I am enjoying my Coro More

by JY90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Fielden
Nov 28, 2015 -

Cumberland Toyota responded

Thank you for taking the time to share your experience. We appreciate your business and glad that you had an excellent experience. We feel like our job is just beginning when you buy a car from Cumberland Toyota. Our service department is a state of the art facility and you can expect the same level of customer service excellence from our service staff. You can always contact us below. We’ll see you soon, Respectfully, E Commerce Director Ryan Corner

November 02, 2015

Buying a Prius V I had an excellent experience with Philip Re at Cumberland Toyota. He answered all my questions and facilitated the paperwork. I had already decide More

by Johndeli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Re
Nov 02, 2015 -

Cumberland Toyota responded

I am very pleased to hear you are happy with your car and with us! . I'm glad Phillip did everything to ensure you understood the process and that your questions were answered. If there is ever anything I can assist you with, please let me know. Sincerely, Ryan Corner e Commerce Director

November 02, 2015

Satisfied customer The salesman, John Fielden, was accomodating, easy to talk to about what I was looking for and helpful each step of the way. I felt no pressure and f More

by gindon
Recommend Dealer
Yes
Employees Worked With
John Fielden, Wayne Chaffin
Nov 28, 2015 -

Cumberland Toyota responded

I am pleased to hear that John was able to help you through the buying process and make your visit to the dealership an enjoyable one. We truly value your business, and we look forward to working with you again in the future. Thank you for choosing Cumberland Toyota, and welcome to the family! Respectfully, E Commerce Director Ryan Corner

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