Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to leave a review of your experience with Cumberland Toyota. We deeply appreciate your kind words about our team member Xavier - he is an invaluable part of our business and we're so glad that he was able to provide you with the professional and courteous service that you deserved. Your satisfaction is paramount at Cumberland Toyota, and we strive to make sure that each customer leaves satisfied and looked after. We take pride in having a great staff on board who will do their best always to meet your automotive needs and deliver a pleasant experience. We'd love another chance at giving you the first-class service that you deserve, so please come back soon! Thank you for being an amazing customer!

Cumberland Toyota responded

Thank you for your kind review of Cumberland Toyota. We are proud to have earned your 5 star rating and we appreciate your loyalty to our service department. We strive to provide top notch service in a timely manner and we're glad that you experienced that on your recent visit with us. Our knowledgeable staff is always ready to help maintain the performance, safety, and reliability of your vehicle. We hope to see you soon!

Cumberland Toyota responded

Thank you so much for your 5 star review and kind words. We are thrilled to hear that the lady you interacted with was able to answer all of your questions and provide a great experience. Every customers' experience is important to us at Cumberland Toyota and we strive for excellence in customer service. We thank you for the opportunity to be of assistance!

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive service. We are so pleased that you had such a positive experience and appreciate you taking the time to review your visit! It's great to hear that both the time of your appointment was respected and the completion of service was timely. We take great pride in our commitment to answering any questions related to service and repairs necessary on vehicles, as well as providing honest and friendly customer service every time. We look forward to your future visits!

Cumberland Toyota responded

Thank you so much for taking the time to share your feedback, it means a great deal to us. We are overjoyed that you had a positive experience in our Service Department! Our team works hard in ensuring all of our customers' vehicles are given the utmost care and attention and strive to ensure they're enjoying their stay while they wait. We truly appreciate your kind words and value your continued trust in Cumberland Toyota!

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota. We are delighted that your experience with our friendly staff exceeded expectations and that you found the facility clean and comfortable. We know how important it is to be able to easily schedule appointments, and we're glad that worked out for you as well. It's wonderful to hear how highly you think of our service. We appreciate your feedback and look forward to supporting all of your future Toyota needs at Cumberland Toyota!

Cumberland Toyota responded

Thank you so much for your kind words, and for your loyalty to Cumberland Toyota! Jenny is an exemplary example of the commitment we have to providing our customers with a delightful service experience. We are so pleased that she was able to assist you in finding the right vehicle. You can trust that we will continue to strive to provide the same level of customer service, backed by our team's professionalism, knowledge, and support. Thank you again for your business, and we look forward to seeing you again soon!

Cumberland Toyota responded

Thank you for your five-star review of Cumberland Toyota! We are so pleased to hear that Roberta was able to make your experience a great one. She is an excellent asset to our team, and we will make sure she knows that her service is appreciated. We value the customer experience very highly here at Cumberland Toyota, and want to make sure everyone who walks through the door leaves feeling more informed and with the car that best suits their needs. Thank you again for your review - we hope to see you again soon!

Cumberland Toyota responded

Thank you for your feedback about your experience at Cumberland Toyota. We apologize for any inconvenience caused by the survey and understand your frustration. You have our assurance that we will no longer contact you regarding this particular survey, and we encourage you to reach out to us directly if there is anything else we can do to improve your experience with us. We value your custom and look forward to welcoming you back in the future.

Cumberland Toyota responded

Thank you for your wonderful review of Cumberland Toyota! We appreciate your positive feedback on the quick and courteous service we provided from the time you made the phone call until your car was repaired. It's great that our mechanic took the extra time to check on your brakes and determine they needed to be changed as well. We are delighted that you found the cost for all the work reasonably priced and that it was a satisfactory experience for you overall. Our team strives to provide exceptional customer service so it's wonderful to hear that we exceeded expectations. We look forward to seeing you again soon!