Cumberland Toyota

Cumberland Toyota responded

We apologize for your experience when attempting to reach our team. We strive to provide excellent customer service and your feedback helps us make sure we are meeting that goal every time. We take pride in our customer service department, and would like the opportunity to make this right. Please contact us directly 931-520-4128 should you care to talk more in detail. Thank you for bringing this to our attention.

geringer responded

Great full to have a good dealership.

Cumberland Toyota responded

Thank you for sharing your wonderful experience with us! We are delighted to hear that your experience was so positive with our salesperson, Christy Herd. Thanks for the kind words and we are thrilled that she was able to help you find the perfect vehicle to meet your needs. At Cumberland Toyota, customer satisfaction is our top priority and reviews like these continue to drive our commitment to providing an outstanding experience each and every time. We look forward to seeing you in the future!

Cumberland Toyota responded

Thank you so much for your positive review and kind words. We're grateful that you put your trust in us when it comes to caring for your vehicle. At Cumberland Toyota, we are committed to providing superior service, unparalleled support and the highest quality products on the market. Our team is passionate about exceeding expectations, and we're pleased that our efforts have made you feel like part of the family. We hope to see you again soon!

Cumberland Toyota responded

Thank you for the wonderful review. We are thrilled to hear that we were able to provide you with a great experience. It is always our goal to exceed your expectations and it seems our team was able to do just that. Our staff takes pride in making sure our customers leave with a smile on their face and are well taken care of. We look forward to seeing you again soon!

Cumberland Toyota responded

Thanks for the kind words and 5-star review, glad to hear that you'll be recommending Cumberland Toyota to friends and family! We are happy to know that you had a positive experience and we appreciate your recommendation. Our team strives to make the car buying process as hassle free as possible and we look forward to seeing you again soon. Thank you for choosing Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to provide us with feedback from your recent service appointment, . We regret that it took 2 1/2 hours to complete your vehicle's oil change and rear view mirror repair. Though our goal is to maintenance and service vehicles in a timely manner, it sounds like your visit did not meet that expectation. We strive to offer a friendly, fast and affordable service experience to all of our guests and we apologize that we did not deliver on those expectations during your visit. We take all customer feedback seriously and are already looking at ways we can improve this process moving forward. Again, thank you for bringing this issue to our attention and giving us the opportunity to make this right by you. If there is anything else we can do for you, please let us know.

Cumberland Toyota responded

Thank you so much for your wonderful review of Cumberland Toyota! We are truly delighted that you had a positive and convenient service experience, and we're grateful for your kind words and recommendation. Our team is dedicated to providing outstanding customer care, and it's great to hear that our efforts paid off on your visit. We'd love the opportunity to be of service in the future - please don't hesitate to reach out if we can assist with any further automotive needs. Have a great day!

Cumberland Toyota responded

Thank you for visiting Cumberland Toyota and thank you for your feedback. We're delighted to hear that our team is providing such responsive, helpful service! We understand how busy life can be, so it's great to know that we're saving you time when servicing your husband's truck. You can always count on us for accurate maintenance advice and speedy service. Thanks again for taking the time to leave us this review - we really appreciate it and highly value your loyalty as a customer. Please don't hesitate to reach out if there is ever anything else we can do to help!

Cumberland Toyota responded

Thank you for your support of Cumberland Toyota! We really appreciate it. It means a lot when customers take the time to leave us positive reviews like yours, especially when they come from outside of our local area. We are proud to be Cookeville's source for quality vehicles and service, and we want to make sure that everyone who visits us leaves satisfied. Thank you again for your kind words!