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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
View Awards

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

April 25, 2023

The express service is fast, efficient and clean. They make it easy to schedule an do a good job. More

by DAVIDHARDY45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you for leaving a five-star review of Cumberland Toyota. We strive to provide the best customer service and experience, and it's encouraging to hear that our express service team is doing just that! We take pride in making scheduling car maintenance quick and easy and appreciate your satisfaction with how we handled yours. We hope to serve you again soon!

April 23, 2023

$300. 00 bill. Was told the problem was fixed. Vehicle did not make it home before the problem was back. Problem was not fixed. More

by Meeks.homeschool
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Do not recall. Just a quick drop off and pickup.
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you for taking the time to leave us a review, we take all feedback seriously. I am sorry to hear that your experience was not met to your satisfaction. We always strive to provide our customers with the best service possible and should never have left you feeling like the problem was not fixed. We would love the chance to correct this for you and make things right on our end and hope that you, please feel free t contact us at 931-520-4153 should you care to talk more in detail.

April 23, 2023

I received an appointment in great time. Their service was excellent. I will be returning. More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you for your kind words and for taking the time to review your experience at Cumberland Toyota. We appreciate confidently knowing that you intend to return. Our service team always strives to provide a top-notch customer experience in every aspect of our interactions with our customers. It gives us great joy to see that we have been successful in doing that with you! If there's anything we can do for you before your next visit, please don't hesitate to reach out. We look forward to seeing you again soon.

April 23, 2023

David was great, worked to get me exactly what i wanted. The whole process was top notch More

by KRISTIMCBROOM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, David Gist
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we really appreciate your kind words! We are delighted to hear that David was able to provide such excellent service and make your car buying process so enjoyable. We love to know when our customers have had a positive experience and it brightens our day! Thank you again and we look forward to working with you in the future.

April 22, 2023

Left my car a little messy after fixing a recall. Didn’t put things back the way they found it. Service was good tho. More

by sak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs, we sincerely apologize that your vehicle was not returned in the same condition as when it was dropped off. This is not the standard of service we expect our guests to receive, and we offer you our sincerest regrets. We pride ourselves on providing top-notch customer service, so we will be sure to perform an internal review of the event to ensure higher standards are met in the future. Your feedback helps us to improve! If there is anything else we can do to address this situation or any additional questions you may have, please don't hesitate to reach out as we would be happy to help.

April 21, 2023

They are very friendly people and you don't have to wait long for your vehicle More

by Bambi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you so much for your five star review of Cumberland Toyota! We truly appreciate your kind words and it's wonderful to hear that you found the staff friendly and that we were able to provide speedy service. Customer experience is always our top priority and we're delighted to be able to exceed your expectations! We look forward to helping you with any of your future needs.

April 20, 2023

Great customer service! Appointment was readily available and the service on my car was done well and in a timely manner. More

by Knclark61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you so much for your kind words. We strive to give all our customers the best experience possible, and we're thrilled that your service appointment went smoothly. Here at Cumberland Toyota, customer service is one of our top priorities and it's rewarding to hear when a customer leaves feeling appreciated. We look forward to servicing you in the future.

April 20, 2023

Awesome, Go see Josh Lawson! I have bought a few from him. But really all the staff I have delt with are pleasant. I buy what parts I need from them as well. Thanks Cumberland T More

by Alan G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Erica Melton
Report | Print
Apr 20, 2023 -

Alan G responded

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Apr 20, 2023 -

Alan G responded

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Apr 20, 2023 -

Alan G responded

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Apr 20, 2023 -

Alan G responded

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April 20, 2023

Great dealership from the owner to the service department. Josh Lawson is great before and after the sale. Goes above and beyond to explain and be helpful. They did everything they said. Gave me a More

by PATFITZPATRICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Josh Lawson, Brandon Davidson, Jenny Furton
Report | Print
Apr 29, 2023 -

Cumberland Toyota responded

Thank you for your glowing review of Cumberland Toyota. We value your feedback and appreciate your kind words about our dealership and staff. It's great to hear that our team made such a positive impression on you as they seek to provide outstanding customer service. Special kudos to Josh Lawson for his commitment to creating an excellent car-buying experience. You can be sure that we will share your compliments with him--I'm certain he'll be pleased to hear he played such an important part in your visit! Our team wants customers to relax, enjoy their experience at Cumberland Toyota and trust in what we have to offer. It was wonderful that we were able to accomplish this for you, and thank you again for taking the time out of your day to share your thoughts with us!

Apr 29, 2023 -

PATFITZPATRICK responded

You guys earned best review I could give. Couldn’t be more pleased with the entire experience. I’ll be back.

April 20, 2023

Prompt service. A a a a a a a a a a a a a a More

by SHBROWN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
May 06, 2023 -

Cumberland Toyota responded

Thank you so much for the 5 star review

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