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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

March 31, 2023

As a customer I felt like I was important to them. Service was quick and all the personnel were friendly. More

by Granny
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Brandon Davidson, Christy Herd
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for the five star review. We're so pleased to hear that we were able to make you feel important and that your service visit went quickly. We strive to provide exemplary customer service and it's wonderful when we get positive feedback about that goal. Everyone here at Cumberland Toyota appreciates your kind words and we look forward to seeing you again in the future.

March 31, 2023

Service was pretty good friendly staff and comfortable place to wait always helpful would love to buy a Camry there hopefully later More

by SHARONWHITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your wonderful review. It's great to hear that the Cumberland Toyota team was friendly and helpful. We take pride in creating a comfortable and welcoming atmosphere. We hope you can find the perfect Camry for you later - if there is anything we can do to assist in making that purchase, don't hesitate to reach out! As always, our team is available to answer any questions and provide the best recommendations specific to your needs. Thanks again for the 5-star rating. We look forward to seeing you soon at Cumberland Toyota!

March 31, 2023

They did a great job taking care of my Lexus and letting me know what was needed. More

by iris_18_98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Apr 04, 2023 -

Cumberland Toyota responded

We appreciate you taking the time to leave us feedback on your experience. At Cumberland Toyota, providing great customer service during each visit is top priority and we're delighted to hear that our team was able to meet that goal for you! We understand how important it is for you to have a reliable vehicle and our team works hard to ensure your vehicle runs optimally. We thank you for choosing us and we look forward to your next visit.

March 30, 2023

Always get good services there they do a Thursday job and let you know if there is a problem More

by bads
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota. We are delighted to hear that you experienced good service in our shop and that we kept you informed of any potential issues. We value your trust and business, and we look forward to seeing you again!

March 30, 2023

Everyone was polite and very helpful and will definitely be doing all my service here! And when I’m in the market to buy my next car I will be shopping here as well!! More

by Dimizener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to leave us a glowing review! We are pleased that we were able to provide an experience that exceeded your expectations and look forward to serving you in the future. We will always strive to ensure that all of our customers have an enjoyable visit each time they come into Cumberland Toyota. We hope you remain a proud owner of your current car, but if there comes the time where you're in the market for something new, please don't hesitate to reach out and let us know how we can be of assistance!

March 30, 2023

Very friendly when you arrive for your service appointment. Always finish in a timely manner More

by crystalawest33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Jenny Furton
Apr 04, 2023 -

Cumberland Toyota responded

Thanks for the 5-star review, we really appreciate it! Our team at Cumberland Toyota strive to provide exceptional customer service and take pride in our speedy turnaround times. We are delighted that you experienced this during your visit. If there’s anything we can do to improve your experience with us in the future, please let us know – we are always open to feedback. We look forward to seeing you again soon!

March 29, 2023

Venessa was awesome throughout the whole process. I would highly recommend. her if you are looking for a new vehicle. More

by WILLSHUFF
Recommend Dealer
Yes
Employees Worked With
Venessa Neal
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your review and for recommending Venessa! Our team is delighted to hear that you had such a positive experience. Customer satisfaction is our priority, so we appreciate hearing feedback about how well someone on our team did. As always, we look forward to providing you and all of our customers with expert service and top-notch vehicles. Thanks again!

March 29, 2023

Very helpful and accommodating our salesperson Venessa was awesome. She made the experience enjoyable and hassle free. More

by DAVIDHUCKLEBERRY
Recommend Dealer
Yes
Employees Worked With
Venessa Neal (5 stars)
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your glowing review of Cumberland Toyota! We are pleased to hear that Venessa made your experience enjoyable and hassle free. It means a lot to us to know that customers walk away from our dealership feeling cared for and helpfully supported. We pride ourselves in our commitment to providing a positive customer experience every time someone walks through our door. We appreciate your recommendation and wish you much joy as you enjoy your new purchase! Please don't hesitate to reach out if there is ever anything more we can do to assist you. Thank you again!

March 29, 2023

Feel like professionals worked on my auto instead of whoever they could hire. Feel confident about the service center More

by mlking58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience with Cumberland Toyota! We recognize that it is an important investment of your time and we are so pleased to hear that you felt confident with the service we provided. Our team at Cumberland Toyota works hard to ensure each customer receives high quality and timely repairs. We appreciate the five star rating and feedback about feeling like you were serviced by professionals. It is our goal to provide a pleasant customer experience each and every time! Thank you again for your business, we look forward to serving you in the future.

March 29, 2023

I cannot really say anything bad about anyone with their service..because I do not know who serviced my vehicle. But I do appreciate it though. I thank you..and will be coming back. Have a wonderful day to More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Apr 04, 2023 -

Cumberland Toyota responded

We could not be more pleased to hear about your exceptional experience with the service at Cumberland Toyota! We are proud to have such a dedicated team that provides our customers with first-class treatment and assistance. Our team works hard to make sure that everyone who visits us is welcomed and accommodated, providing reliable and friendly service that you can depend on. Thank you for entrusting us with your vehicle needs. We look forward to having you back again soon! Have a wonderful day!

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