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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

March 29, 2023

Prompt and helpful for an oil change. Even showed us how to change a fob battery. More

by MOORERANDY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Stallings
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for taking the time to leave such a positive review of your experience at Cumberland Toyota! We appreciate you trusting us with your vehicle service needs and we're thrilled to hear that our staff was prompt and helpful. It's also great to hear that they took the extra step of showing you how to change a fob battery as well. Our passion is providing excellent customer service and we're delighted that we exceeded your expectations. Thankyou once again for your feedback, it's invaluable in helping us serve our customers even better. Have a wonderful day!

March 29, 2023

This dealership is a great place to work with and everyone here is so willing to help you and find exactly what you need. 10/10 would recommend. More

by dillon11gasper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your positive review of Cumberland Toyota. We're thrilled to hear that you had such a great experience and appreciate your recommendation. Our team is dedicated to providing excellent customer service, so it's wonderful to know our commitment has come through in your experience. If there is anything else we could do for you in the future, please let us know - we'd love to continue providing the highest quality of service!

March 29, 2023

Great service the staff was nice and let us know know every detail of our visit. More

by DCOX7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota and leaving us such a great review! We are thrilled to hear that you had a delightful experience and our staff was friendly and provided you with the best service. Our team takes great pride in being able to provide detailed information about your visit. We appreciate your support, and we hope to see you again soon!

March 29, 2023

Jenny did an awesome job! I was lucky to have her as my adviser! Thank you More

by Atlantadreamgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Apr 04, 2023 -

Cumberland Toyota responded

We are pleased to hear that your experience at Cumberland Toyota was a positive one, and we thank you for the kind words about Jenny. We strive to provide the best customer service available and it's great to see it shine through! If you ever have any future needs for our dealership please do not hesitate to let us know. We value all feedback from our customers as it helps us continually improve our services. Thanks again for choosing Cumberland Toyota for your automotive needs!

March 28, 2023

They were busy but I was out of there in a reasonable amount of time. More

by Stjackson4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The young man working with Travis.
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We appreciate your kind words, and we're thrilled that you were able to get out of there in a reasonable amount of time despite us being busy. At Cumberland Toyota, we are committed to excellent customer service. We strive to make the car buying process smooth and hassle-free so our customers feel appreciated. We want nothing more than for you feel like part of the family here at Cumberland Toyota. Please let us know if there’s anything else we can do for you! Thank you again for your positive review and for choosing Cumberland Toyota.

March 28, 2023

They got me in and out in a very timely fashion. The service department and staff we very friendly and kept me posted on my service progress. More

by M Flatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Apr 04, 2023 -

Cumberland Toyota responded

We are so glad to hear that you had a pleasant experience with Cumberland Toyota! We strive to ensure an excellent customer service and time efficiency for each of our guests, so thank you for your great review. It makes us proud to know that our staff was friendly and kept you updated throughout your service. We will make sure they read your feedback and can take pride in their hard work. Thank you again for taking the time to share your experience with us. If there's anything else we can do for you, please don't hesitate to reach out.

March 27, 2023

Service was done on time. Service associate answered all questions about Service performed. Been dealing with Cumberland Toyota for 30 years and they are the best. More

by ANNHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Apr 04, 2023 -

Cumberland Toyota responded

Thank you very much for your positive feedback, and for being a loyal customer of ours for over 30 years! It is truly an honor to have served you through multiple decades. I'm so pleased that your service was done on time and that our staff was able to answer all of your questions. We strive to meet the highest standards of quality and customer service and are glad to know that we exceeded your expectations. We value your continued patronage and look forward to seeing you at Cumberland Toyota again soon!

March 27, 2023

I was very pleased with the service that I was provided. Everyone is very helpful. Grateful More

by TAMMYDEPP05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Elston, Jenny Furton
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your 5-star rating of Cumberland Toyota! We appreciate your positive feedback and are thrilled to hear that our team was helpful during your visit. Providing top-notch service is our goal and we are delighted that it showed through with you. We look forward to serving you again in the near future. Thank you for giving us the opportunity to serve you!

March 26, 2023

We have bought 2 cars from Toyato we have them serviced they’ve excellent work More

by lindacrawford44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for considering Cumberland Toyota for not one, but two car purchases! We really appreciate your loyalty and look forward to continuing to provide a quality customer experience for all your automotive needs. We're also thrilled to hear our Service team earned your stamp of approval. Ensuring every car meets its highest performance level is a priority, and we are glad they provided excellent work that satisfied you both times. We would love to have you back in the future if you ever need an upgrade or maintenance service. Thank you again, and have a great day!

March 26, 2023

Good service no problems service people very good waiting area very clean plenty of spave More

by SMITHCOUNTYHARDWARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota! We are thrilled that our service department and facility exceeded your expectations. Our goal is to ensure every guest has an enjoyable experience, so your feedback lets us know that we're succeeding. We look forward to the next time we can serve you!

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