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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

March 25, 2023

Extremely friendly, timely, and easy to work with! Best experience & we are very happy with our new car. More

by JOSHHANHAMILTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Wacker
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for choosing to work with us, and for taking the time to leave such a kind and detailed review. We're thrilled to hear that you had such a great experience at Cumberland Toyota! Our highest priority is making sure our customers are completely satisfied with every aspect of their visit, so we're very glad to hear that we met and exceeded your expectations in every possible way. Again, thank you for your business, and we hope that you enjoy many miles of safe and happy driving in your new car!

March 25, 2023

This dealership was very helpful and helped us find the right car for our needs. More

by bdunningham6207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caitlin Morrison, Joshua Strickland
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Dear Customer, Thank you for taking the time to leave us an excellent review. We are very happy to hear that Cumberland Toyota was able to help you with finding the right car for your needs. At Cumberland Toyota we value customer satisfaction, and it is wonderful to hear that our team was able to provide a great experience for you. We truly appreciate your feedback and hope you had a five-star experience overall.We look forward to welcoming you back in the future. Sincerely, The Cumberland Toyota Team

March 25, 2023

Nice people. Try to provide information without overwhelming you. Service treats clients fairly and accurately diagnoses issues. More

by Missaminicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joby Allen
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We strive to provide exceptional customer service and value your feedback. It's great to hear that our staff was able to give you helpful information without overwhelming you and that they accurately diagnosed your issues. We are dedicated to delivering an enjoyable, transparent experience with each of our customers and look forward to assisting you or anyone in your family in the future. Thank you again for choosing us!

March 25, 2023

Very friendly service and I was in and out in less than an hour for oil change and rotate tires. More

by PATKING62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Travis Fitzpatrick, Erica Melton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we are thrilled that you received great service and were in and out so quickly! We appreciate your business and kind words. Our team works hard to provide friendly, efficient service and it makes us happy to hear that we delivered on that. We look forward to serving you again soon.

March 25, 2023

The service on our Highlander was quick and professional. All employees were Friendly and considerate. We will return for al our service needs in tbe future. More

by Donna livesay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for your five-star review, and for expressing your satisfaction with your service experience at Cumberland Toyota. We're delighted that our team was able to provide you with such a professional and satisfactory experience in regards to servicing your Highlander. It is great news we can look forward to welcoming you back soon! Please don't hesitate to reach out if there is anything else we can do. Best wishes!

March 25, 2023

Prompt in getting your car serviced. Also very friendly and helpful. I would highly recommend this dealership. More

by TROARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for the outstanding review of Cumberland Toyota, we certainly appreciate your kind words! We strive to provide all our customers with prompt service and quality assistance, and it's great to hear that you felt our team did just that. We're so glad that you had a positive experience with us and I've passed your recommendation on to the Cumberland Toyota team. It would be our pleasure to serve you again soon!

March 25, 2023

I’ve had really good service lately. Seems like things have improved from the last review I did awhile back. Thank you! More

by NNAGY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for reviewing Cumberland Toyota, we are glad to hear that your experience has been better than the last time! We take all customer feedback seriously, and strive to make each visit with us as pleasant as possible. Our staff is committed to providing exemplary service and it's inspiring to know that their efforts have been noticed. We look forward to seeing you again soon!

March 25, 2023

Franklin went above and beyond to make sure everything was taken care of correctly! Great communication. More

by Wrmrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you so much for your 5 star rating and feedback about our team here at Cumberland Toyota! We are thrilled to hear that Franklin went above and beyond for you, we are proud of the level of service our associates strive to provide each and every customer. We truly value great communication between our teams, so we are delighted that you experienced this during your time here! Thank you for choosing Cumberland Toyota, we look forward to seeing you again soon.

March 24, 2023

Very efficient staff. They get my car right away and explain everything they have done. I trust the service department! More

by Noradch12
Recommend Dealer
Yes
Employees Worked With
I don't know the names of any of the employees but they all treated me well.
Report | Print
Apr 04, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your service needs! We strive to provide each of our customers with a convenient and satisfactory experience, so we are thrilled to hear that you were satisfied with the efficiency of our staff and trust us for your car care. We take great pride in providing quality service at an affordable price, and your input is critical in helping us maintain the highest level. We look forward to serving you again in the future!

March 24, 2023

Amazing customer service, front desk gentlemen in the wheel chair gave me wonderful care, was attentive, and efficient More

by whalesdolphinsrainbows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Mar 24, 2023 -

whalesdolphinsrainbows responded

This is best toyota dealership in tennessee. They actually listen and adjust their service to your needa.

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