Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to review your experience with us at Cumberland Toyota, we really appreciate your feedback! We pride ourselves on making scheduling a service appointment easy and convenient for our customers. We're so pleased that our Service Manager was able to ask about any additional services needed during your visit. Our goal is to make sure that your vehicle servicing needs were attended to every time you visit. Once again thank you for trusting us with your vehicle service and we look forward to seeing you again in the future!

Cumberland Toyota responded

Thank you for your wonderful review! We pride ourselves on the excellent service your experience at Cumberland Toyota, and Jenny is a part of that. It's so wonderful to hear about how she succeeds at going "above and beyond" for our customers - it truly sets us apart from other car dealerships. We'd like to thank you again for taking the time to share your positive experience with others who are considering doing business with us. We hope that you continue to come back and enjoy great experiences with our staff and products in the future.

Cumberland Toyota responded

Thank you for your excellent review and for being a loyal customer of Cumberland Toyota for the past seven years! We are thrilled to hear that our team has provided prompt and precise service during that time. Our customers' satisfaction is our top priority, so we’re delighted to know you’ve enjoyed working with us; we truly appreciate the trust you’ve placed in us. We look forward to providing quality assistance and services for many more years to come. Thank you again!

Cumberland Toyota responded

Thank you for taking the time to leave your review of Cumberland Toyota! We are thrilled that you had a positive experience with us. Your satisfaction is our highest priority, and we're glad that our team was able to keep you informed about what was happening with your vehicle throughout your visit. We pride ourselves on providing the best customer service possible and appreciate the feedback! We look forward to seeing you again soon.

Cumberland Toyota responded

Thank you for the kind words on our service department, we're delighted that you had a positive experience. At Cumberland Toyota, we strive to provide exceptional customer service, and we are thrilled to hear your visit went great. We understand every customer has different needs, and we take pride in providing you with personalized services. We want our customers to be informed about the services their vehicles may require, as well as offered personalized solutions, since no two vehicles are the same. We realize that your time is valuable and thank you for entrusting us with your vehicle's maintenance needs. Thanks again for taking the time to share your experience!

Cumberland Toyota responded

We are delighted that you have had such a positive experience at Cumberland Toyota! We take our job of helping customers very seriously, so your trust and satisfaction means the world to us. Once again, thank you for giving us the opportunity to serve you and we look forward to continuing providing you with quality service in the future.

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota. We apologize for the delay during your appointment and understand that it was likely an inconvenience. Our team recognizes the importance of our customers’ time and we strive to honor the timeline we set forth whenever possible. We value your feedback and have taken note of this experience. We are actively working to prevent any further delays in servicing your vehicle and our goal is always to ensure a top-rate customer experience. If there is anything further we can do, please reach out and let us know.

Tlburks21 responded

Also noticed that two of my tire valve stem caps were missing. My guess is they failed to put them back on our they didn't tighten them. Stinks because i special ordered this to match my 40th Edition 4runner. I had to put old ones back on and reorder new ones. Not happy at all about that.

Cumberland Toyota responded

We at Cumberland Toyota are delighted to hear that we were able to exceed your expectations. Our commitment is to provide high-quality customer service in every interaction. We are continually striving for excellence in the customer experience, so it is wonderful that you felt such a positive connection with us. Thank you for highlighting our efficient, prompt, and cheerful service, as well as our reminders for service and updates. Your review helps us ensure that we are delivering an outstanding experience each time. We look forward to helping you again in the near future!

Cumberland Toyota responded

Thank you for taking the time to share your experience with us, we are sorry to hear that your visit was so lengthy. Our goal is always to get you in and out as quickly as possible and make sure it reflects a great experience every time. Our team has been made aware of the delay and is currently looking into what lead to this longer wait time in our service department. We appreciate your candor and recognize that this type of delay should not have happened, rest assured we are taking steps to investigate further and prevent delays like this from happening again. We hope you’ll give us another opportunity in the near future.

Cumberland Toyota responded

Thank you for taking the time to review Cumberland Toyota, we are sorry your experience wasn't entirely positive. Customer service is our number one priority and we apologize that it took so many attempts for you to reach us by phone. We're making adjustments to ensure this does not happen again in the future. We’re glad you had once a successful appointment and thank you for bringing your concerns to our attention. We appreciate your feedback!