Cumberland Toyota

Cumberland Toyota responded

Thank you for taking the time to leave your positive review of your experience with Cumberland Toyota! We're thrilled to hear that our team was helpful and made your car buying process a pleasant one. We strive to provide everyone who visits our dealership with a friendly, hassle-free experience and it's great to know that we achieved that for you. We appreciate your recommendation and hope you enjoy driving your new vehicle!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota, we're thrilled to hear that you had a great experience! We understand the importance of communication and strive to ensure our customers are well-informed throughout their service. We take pride in providing excellent service to all of our valued customers, falling short is simply not an option for us. It's great to know that your vehicle repairs were worry-free and that the team was able to meet your needs. We appreciate your recommendation and look forward to welcoming you back if you ever need assistance again in the future!

Cumberland Toyota responded

Thank you so much for taking the time to review your experience with us, we really appreciate your feedback. We’re sorry to hear that the service advisor seemed almost bothered that you were there and that nobody met you in the bay. This is not how we attempt to represent our dealership and it is our policy to have someone meet every customer at their bay. We’ll be sure to emphasize this expectation again with our team. We understand that our digital documentation may be far behind what you experienced at a more sophisticated dealership, and we are committed to finding ways to make these processes faster and more efficient. However, rest assured we take pride in the quality of workmanship each of our certified technicians deliver, so when bringing your vehicle in for a repair please be confident that you will receive reliable workmanship from an experienced technician. We thank you again for sharing this feedback with us. We very much value honest customer reviews as they help us ensure we’re providing the best service possible.

Cumberland Toyota responded

Thank you for your trust and loyalty when it comes to servicing your vehicle with us at Cumberland Toyota! We are committed to providing the best service possible with dedicated, friendly staff that demonstrate a commitment to transparency. We appreciate your kind words and strive each day to deliver quality service. Thank you for being a customer of Cumberland Toyota!

Cumberland Toyota responded

Thank you for reviewing your experience at Cumberland Toyota! We're thrilled to hear that you found our services to be quick, reliable and welcoming. We provide exceptional customer service from the moment you visit our showroom or service bays to explain what we offer and make sure your vehicle is safely serviced. We take great pride in providing a high-quality service for all of our customers and it's wonderful to know that you'd recommend us to others. It means so much to us when customers like yourself provide us with thoughtful feedback. Thanks again!

BLAINE10 responded

You’re welcome!

Cumberland Toyota responded

Thank you for your glowing review of Cumberland Toyota! We are extremely pleased that you took the time to share your kind words about our quick service and pleasant waiting area. Knowing we provided a great customer experience makes it all the worth it! We highly appreciate your recommendation and hope that we can continue providing excellent service to all of our valued customers. Thank you for choosing Cumberland Toyota for all of your automotive needs!

Cumberland Toyota responded

Thank you for your kind words about Cumberland Toyota, we truly appreciate it! We strive to provide top quality service and care to every person who walks through our doors, so we're glad that experience has been felt by you. Our team is here to ensure our customers are always taken care of, no matter their needs. We hope you keep enjoying all the benefits that come with being a Cumberland Toyota customer!

Cumberland Toyota responded

Thank you for sharing your experience with Cumberland Toyota, we are delighted to hear you had a great visit! We greatly appreciate your feedback and we understand that time is valuable - so we're glad to have provided a quick and easy experience. Our team takes pride in being able to diagnose any vehicle needs accurately and efficiently. We look forward to serving you again in the future if your vehicle ever needs assistance. Until then, thank you for entrusting us at Cumberland Toyota!

Cumberland Toyota responded

Thank you for taking the time to review your experience at Cumberland Toyota! We are delighted to hear that Erica was able to lend her expertise and help accommodate your Lexus needs. It’s always our pleasure to serve customers from Cookeville, and we strive to make sure every visit is convenient and hassle-free. We hope you'll come back if you need any more servicing for your Lexus or have any other needs. Please don't hesitate to reach out if there's anything else we can do for you in the meantime.

Cumberland Toyota responded

Thank you so much for your kind words about Josh, we really appreciate hearing that he provided outstanding service. At Cumberland Toyota, customer service is our top priority and we will continue to strive for excellence each day. We are proud to have a team of professionals who go above and beyond for our customers like Josh did for you! We are delighted to hear that you felt informed and taken care of throughout your journey with us. Thank you so much for choosing Cumberland Toyota!