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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 18, 2023

It’s hard to find someone to help you even with appointment. Otherwise it was .good More

by MOONWAMPUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know his name. He was helpful.
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. I'm sorry to hear that you found it hard to find someone to help you with an appointment, and that the service was good other than that. Our goal is always to provide excellent customer service, so I apologize if we fell short in this instance. If there is anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing Cumberland Toyota.

January 18, 2023

Very good work, friendly people, and quick service. I am very satisfied with Cumberland Toyota. More

by JSLS3735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your review, we're glad to hear you had a positive experience at our dealership. Our team strives to provide quick and friendly service to all of our guests. We hope you'll visit us again in the future!

January 18, 2023

Very helpful in determining my battery issue even though I didn’t have an appointment. My only dissatisfaction was the outrageous cost of a battery replacement. More

by RICHARD FOSTER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your review and kind words, we're glad to hear that you're pleased with the service and work that was performed on your vehicle. We hope you'll continue to choose Cumberland Toyota for all of your automotive needs in the future.

January 17, 2023

They always help with what you need and very nice and respectful to you and everyone More

by Jasonnchoate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota. We're happy to know that you've always received help and that our team has been respectful to you. Thank you for your business!

January 17, 2023

Oil change/tire rotation was completed in a timely fashion. Waiting area is comfortable, with good Wi-Fi. Been going here for 8 years now More

by JAMESGMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your oil changes and tire rotations, and for being a loyal customer over the past eight years. We're glad to hear that you've had a positive experience with us, and we appreciate your business.

January 17, 2023

Disappointed that your service tech claimed to check the cabin air filter, but actually did not. More

by R.w.west.st@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for bringing this to our attention. I am sorry that your service technician did not properly complete the work order. We will be sure to follow up with that technician and make sure they are better informed in the future. Thank you for choosing Cumberland Toyota and we hope you will continue to do business with us in the future.

January 17, 2023

Wish they had someone working the service center desk when vehicles arrive. There was no one there when I arrived and no sign telling me to go inside and check in. Most Toyota service centers have employ More

by JohnDoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Fitzpatrick
Jan 20, 2023 -

Cumberland Toyota responded

Thank you for bringing this to our attention, we're sorry to hear that you had a negative experience when visiting our service center. We strive to provide the best possible customer service but it seems like on this occasion we missed the mark. I'll make sure your feedback is passed along to our team and we'll do better next time. Thank you for choosing Cumberland Toyota and we hope you'll give us another chance in the future.

January 16, 2023

There is a problem, they recognize it as a problem but since it didn’t show up in the diagnosis (no red lights) they said they couldn’t do anything. The wouldn’t even be my advocate to corporate. Not sati More

by RBETTS1221
Recommend Dealer
No
Employees Worked With
Quinton
Jan 20, 2023 -

Cumberland Toyota responded

Hi there, we're sorry to hear that you had such a negative experience with Cumberland Toyota. We would love to help get this sorted out for you. Please feel free to contact us directly at 931-520-4153 should you care to talk more in detail. .

January 16, 2023

Always friendly and considerate! !Have always been pleased with the Toyota dealership especially in the service department!! More

by TKMARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton, Franklin Higgenbotham
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your loyalty to Cumberland Toyota, we appreciate your business!

January 14, 2023

Cumberland Automotive got me in to change spark plugs and routine tune up in a 2018 Tacoma.. The friendly staff got me in and out quickly. I am glad I chose Cumberland Automotive for my vehicle purchase More

by TNRADER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of our family. We appreciate your kind words and we will continue to work hard to provide the best possible experience for everyone who visits us.

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