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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

January 14, 2023

The staff is always courteous and keeps you informed about the status of your vehicle. This is the 3rd car we’ve purchased from Cumberland Toyota and we've been happy with the service. More

by JANPATSCHKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Travis Fitzpatrick, Jenny Furton, Franklin Higgenbotham
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for your continued business and kind words, Cumberland Toyota team is happy to know that we have been able to meet your needs and expectations. We look forward to continuing our relationship in the future.

January 14, 2023

Have always been friendly, and helpful and very knowledgeable when answering my questions or concerns about my vehicle. More

by daangus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Jenny Furton
Report | Print
Jan 21, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have you as part of the family!

January 13, 2023

Cumberland Toyota has terrific sales and service. I have never had a bad experience at this dealership and I would return in an instant. More

by REIDJRIBBLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ronnie Bean, Brandon Wacker, Franklin Higgenbotham, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your kind words, Cumberland Toyota is truly grateful for your business. We hope to see you again soon!

January 13, 2023

The greeting at the front when you drop your car off for oil changes is not friendly, however had a great conversation with the lane manager who is in process of trying to better things. Staff was very nice More

by dawsonwyattella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to write a review. I'm glad to hear that our service team was able to quickly take care of your needs while you were traveling. We appreciate your business and look forward to serving you again in the future.

January 13, 2023

Quick service. Couldn’t have wished for better and quicker service as I was traveling. More

by AJ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're glad to hear that our service was able to meet your needs during your visit. We hope you'll come back and see us again the next time you're in the area.

January 13, 2023

Work done. I’m satisfied. Wish they would stop sending notifications and asking me to complete surveys and writing lengthy descriptions of my experience. More

by Jgray2
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your review, and for choosing Cumberland Toyota. We're glad to hear that you're satisfied with the work we've done, and appreciate your feedback regarding our notifications. We'll make sure to pass this along to our marketing team so they can take it into account when creating future communications. Thank you again for choosing Cumberland Toyota, and we hope to see you back soon!

January 13, 2023

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by sek513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, and for your continued business! We're glad to have you as a customer and we'll do our best to continue providing excellent service. Thanks again!

January 13, 2023

The service personnel are very efficient and pleasant to work with. I would recommend them and the dealership to everyone. More

by DONGPOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Hollie Crabtree
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have had the opportunity to serve you. We appreciate your feedback and will pass it along to our team, we hope you'll continue to choose us for your automotive needs.

January 13, 2023

Ignored when walked in while they discussed internal issues. Didn't fill up tires, left tire stem cap off, didn't write on the ticket that tire that was leaking couldn't be repaired. Sent me back on the More

by PAUL@MONTCASTLE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're sorry to hear that you didn't have the best experience. We would like to apologize for the way you were treated when you came in as well as the service your vehicle received. We understand how it can be frustrating when things like this happen and we want to assure you that we are looking into what went wrong. We appreciate your bringing this to our attention and hope that you will give us another chance in the future. If there is anything else we can do for you, please don't hesitate to let us know.

January 12, 2023

Three visits due to transmission leak. First, leak around torque converter. Second leak continued so complete transmission replacement??? Third vent cap on top of transmission missing. Qu More

by Racklyeft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Jan 14, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to share your experience with us. We're glad to hear that you have had a positive experience with our dealership, and we apologize for any inconvenience you may have experienced while your car was being serviced. The missing vent cap is certainly concerning, and we will make sure to follow up on that with our service department. I'm sorry to hear that you were not pleased with the work done on your transmission, and we would like to offer you a complimentary oil change as an apology. Please let us know if there is anything else we can do for you. Thank you for choosing Cumberland Toyota, and we hope to see you again in the future.

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