Back

Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

Directions

By Type

2,996 Reviews of Cumberland Toyota

December 27, 2022

Great service as always! I’ll be back for the next servicing. I appreciate the extra steps always taken to answer questions and communicate. More

by Hbittle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your vehicle's service needs, and for taking the time to leave a review. We're glad to hear that you continue to be pleased with our service, and we appreciate the extra steps we take to answer your questions and communicate with you. We hope you'll choose us again for your next servicing needs. Thank you for your business!

December 27, 2022

Travis is best person to deal with , very friendly and easy to deal with , he always tries to help More

by 5newmans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for writing such a positive review. We're so happy to have you as part of the Cumberland family and we appreciate your kind words about our dealership and service department. We'll be sure to pass on your compliments to both teams. We hope you'll continue to choose Cumberland Toyota for all of your automotive needs in the future. Thank you for your business!

December 27, 2022

Great customer service I had recently bought my first car and they made it easy for me More

by Aperez7302
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gist
Jan 05, 2023 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're glad to hear that you had a great experience and will be back for your next servicing. Thank you for the feedback and we look forward to seeing you again soon!

December 26, 2022

Jenny Furton was very helpful on the service needed on my vehicle. Pleasant experience and the technicians handled my repairs quickly and profesionally More

by TNBBQGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota. We're glad to hear you had a positive experience and our technicians were able to handle your repairs quickly and professionally. We appreciate your business and we hope you'll choose us again for your future automotive needs.

December 25, 2022

Didn’t tell the truth about the price of our 2023 Camry also after we told them we DID WANT extended warranty they DID NOT write it up that way or tell us we didn’t have it I ask 3 times about car price an More

by BAILEYDARLENE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Brandon Wacker, Jenny Furton
Dec 26, 2022 -

Cumberland Toyota responded

I'm sorry to hear that our team didn't meet your expectations during your recent visit to Cumberland Toyota. We always try our best to be transparent and honest with our customers, so I'm sorry to hear that wasn't the case for you. Our goal is for each customer to have a positive experience when visiting our dealership, so I'll pass on your feedback to our team. We appreciate your business and hope that you'll give us another chance in the future.

December 25, 2022

Very friendly staff and easy to work with! I was in and out the door within 30min. More

by Maggie Fraser
Recommend Dealer
Yes
Employees Worked With
Christy Herd
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we're glad to have been able to help you out and get your vehicle repaired properly. We appreciate your business and look forward to helping you again in the future.

December 25, 2022

They do good work in a timely manner. I will continue to utilize their services in the future. More

by COXFOUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're glad to have earned 5 stars from you. We aim to provide quality work in a timely manner and it great to know that we are succeeding in this goal. We hope to continue providing excellent service for you in the future.

December 24, 2022

They not only fit us in but they were so pleasant. We felt that our vehicle was throughly checked out and repaired properly with the correct parts. No price gouging…. Thank you until next time. More

by P Stringer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The man in the wheelchair was wonderful!
Dec 26, 2022 -

Cumberland Toyota responded

Thank you so much for choosing Cumberland Toyota, and for taking the time to write such a positive review. We're glad to hear that you had a positive experience with our service department, and that you felt like your vehicle was properly taken care of. We strive to provide excellent customer service, and it's great to know that we succeeded in doing so. Thank you again for choosing Cumberland Toyota, and we hope to see you back soon!

December 23, 2022

Phone contact with service department is frustrating. Labor charges high but overall good service.resume More

by sambo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota, we're glad to hear that you've had a positive experience with our service department overall. We apologize if you found our phone contact to be frustrating and we'll pass along your feedback to our team. Our labor charges are high because we only use best parts and employ ASE certified technicians, but we hope the quality of our workmanship makes up for it. Thank you again for choosing Cumberland Toyota and we hope to see you back in the shop soon!

December 23, 2022

Cookeville Toyota has always been good to me and helpful. They seem to be busy quite a bit which sometimes causes a delay but for the most part the experience has been great. More

by SUNSETS7175
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your trust and loyalty, we truly appreciate it! We're glad to have you as part of the Cumberland Toyota family.

...
77
...