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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews
Call Dealership (931) 545-4347
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1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

December 21, 2022

They told us it would be an hour and it was only 35 minutes Got in and out Great service! More

by KMFIREMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your review, and for choosing Cumberland Toyota. We're glad to hear that our service tech was able to get your car taken care of quickly and that you've always had a positive experience with us. We appreciate your business and look forward to serving you in the future.

December 21, 2022

Service lady was awesome above and beyond! ! The tire rotation and balance took 2 hrs. That’s the only reason I didn’t give a 5. More

by BTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we appreciate your business! We're sorry to hear that it took a little longer than expected to complete your tire rotation and balance. We hope that the service lady who assisted you was able to provide excellent customer service. Thank you again for choosing Cumberland Toyota and we hope to see you again soon!

December 21, 2022

My service tech was very helpful and professional. The mechanics got this repair completed faster than anticipated. I will definitely be back. More

by Sweeks121006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota, we are glad to hear that our service tech was helpful and professional. We appreciate the mechanics getting the repair completed faster than anticipated and we hope you will come back to see us soon!

December 21, 2022

Didn’t know i was getting a 12percent interest rate with the salesman getting a percentage of it More

by HENRYBREINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica Melton
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Hello, Thank you for taking the time to leave a review of Cumberland Toyota. We are glad to hear that you had a positive experience with our dealership and our products. However, we are sorry to hear that you were unaware of the interest rate you were given. On a side note, the banks set the interest rates for auto loans, not the dealership. Also we can assure you that our salesman do not get a percent of the interest rate. We would like to apologize and ask if there is anything we can do to rectify the situation. Thank you again for your business and we hope that you will continue to choose Cumberland Toyota in the future.

December 21, 2022

Got me in the next day after I called. Got me out just as quick! More

by SANDRAGENTRY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Ryan Corner, Erica Melton, Hollie Crabtree
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Happy to hear that we were able to get you in and out so quickly.

December 20, 2022

They were quick and seemed to also be very efficient. I appreciate not having to wait an hour or longer. More

by BELINDAGMINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea of any names
Report | Print
Dec 20, 2022 -

Cumberland Toyota responded

Thank you for your kind words and 5-star review, Cumberland Toyota! We're so happy to have been able to provide you with excellent service and a well-pleased product. It's great to see our team living up to our name and bringing the best customer experience possible. Thank you for your business and we hope to serve you again in the future!

December 20, 2022

This dealership is very convenient and easy to schedule with. I would appreciate better coffee. More

by lelandnancowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to leave a review. We're glad to hear that you have had a positive experience with our dealership thus far. I'll be sure to pass along your feedback regarding the coffee to our team. Thank you again for choosing Cumberland Toyota.

December 20, 2022

Travis was great to deal with kept me informed the entire time. A real pleasure. More

by Waynor43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Report | Print
Dec 26, 2022 -

Cumberland Toyota responded

Thank you for your kind words. We're happy to hear that you had a positive experience working with Travis and our dealership. It's great to know that we were able to meet your needs and provide you with the service you expect. We hope to see you again in the future!

December 20, 2022

Everyone was very nice and not pushy. Very knowledgeable in the products. I will definitely consider in the future. More

by steven mayfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Riddle, Cody Thomas, Lexi Buckler
Report | Print
Dec 20, 2022 -

Cumberland Toyota responded

Thank you for your kind words and choosing Cumberland Toyota we appreciate it! We're happy to have been able to provide you with a great car buying experience and we hope to see you again soon.

December 19, 2022

I have bought at least 20 vehicles… and have worked with Fred on everyone of those purchases ! He is truly a great guy and salesman! He always is professional and helpful! More

by DODSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred!!! Awesome, Brandon Hall, Erica Melton
Report | Print
Dec 20, 2022 -

Cumberland Toyota responded

Thank you for your kind words and continued business. We're grateful to have you as a part of the Cumberland Toyota family and we'll always do our best to ensure you have an excellent experience when visiting us

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