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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 14, 2022

Better availability for Toyota Prius than in Nashville, better price too. Slightly dodgy about telling us the price, though, because price changed depending on our financing option, and they did not explai More

by flygirl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Austin Parker
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota as your destination for purchasing a new Toyota Prius. I'm sorry to hear that you found our pricing structure to be confusing and that the final price changed depending on the financing option you chose. We try to be as transparent as possible with our pricing, but I understand how it can be difficult to understand all the different factors involved when making such a large purchase. I would like to apologize for any inconvenience we caused and assure you that we will do better in the future. Your satisfaction is our top priority and we want to make sure that you are happy with your purchase from beginning to end. If there's anything else we can do for you, please don't hesitate to let us know. We value your business and hope to serve you again in the future.

November 13, 2022

Great service. Quick scheduling on the fly. Always providing excellent customer services with attention to customer needs. More

by ARCARTER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Jenny Furton, Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

November 13, 2022

Always a pleasure taking my car there for service. Kudos to everyone who works on servicing my car More

by MLRITZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lawson, Erica Melton, Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

Happy to hear you had a great experience

November 12, 2022

Always fast, prompt and courteous service advisors. Tell you exactly what you need and don't try and upsell you. More

by kbowler23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

We appreciate the feedback

November 12, 2022

Austin Parker was my guy, 5 stars. Awesome customer service. I was nervous buying my van, sight unseen from out of state. He is still helping me with questions I have. Give him a raise More

by Jells12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Parker, Josh Lawson, Lexi Buckler
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for taking the time to share

November 12, 2022

Awesome service department. Always professional. Quality and convenience. Would recommend to anyone wanting a great service company. More

by AHICKEY1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

November 12, 2022

Fast service, allowed me to have a loaner while repairs were made. I do wish there was documentation,this is the second I’ve brought it back and no paperwork was given to me. More

by DFRAZIER10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us!

November 12, 2022

The Cumberland service department is great. Jenny and Franklin are top notch and always take care of all my truck and car needs for service. I always get notified of my service progress and giv More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs

November 12, 2022

Always friendly , excellent service, wait time was minimal goes above and beyond to meet your needs. More

by POPPY1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

November 12, 2022

Very friendly place to take your car for all its needs. Great people work here. More

by JYGRISSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the five-star review!

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