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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 12, 2022

Well pleased with the service I received everything was done timely and to my satisfaction More

by Fruitrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hall, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 12, 2022

I have always had an outstanding service experience whenever work is needed to keep the maintenance on my Toyota up to date. Updated maintenance has resulted in very few mechanical issues with my vehi More

by JCNSDHEISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The employees that I have worked with in the finance and parts departments have been exceptional., Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the five-star review!

November 11, 2022

Friendly,experts, knowledgeable,kind,accurate,honest,perised,quality work,works with you,excellent service,like them More

by VICKIPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean,Chad jones,Karen bohannon, Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

We cant thank you enough for taking the time to share

November 11, 2022

The best experience I have had purchasing a car. Christy is an awesome salesperson. We will be back next year to purchase a truck from her. More

by CONRON42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Christy Herd
Nov 18, 2022 -

Cumberland Toyota responded

Thanks so much for the great feedback and welcome to the Cumberland Family!

November 11, 2022

Service team is fast and efficient. They do a good job each time I am there. More

by MARYGEXPENSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venessa Neal, Jenny Furton, Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

November 11, 2022

Service department is great, simple to schedule appointment, serviced car quickly, I would highly recommend, thanks More

by CEDARRIDGE222
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the posting

November 11, 2022

Friendly, punctual, explanatory, easy to schedule online, this service department is a dependable and cooperative team. More

by CONNIEDYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo names were mentioned
Nov 18, 2022 -

Cumberland Toyota responded

We are grateful for you taking the time to share your experience with us

November 11, 2022

My last service was the single worst service experience of my life. They used to be strong but something is bad wrong at that place now. More

by BBROWN34
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for your review of Cumberland Toyota. We're sorry to hear that you had such a poor service experience and would like to help rectify the situation. Please contact our Service Manager at 931-520-4153 should you care to talk more in detail.

November 11, 2022

Friendly efficient service at a great rate. I would definitely recommend them for buying a car or having it serviced More

by MYWESTFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 11, 2022

Jenny was very helpful in guiding me through a long repair process. Very good service More

by ameliaview
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Nov 11, 2022 -

ameliaview responded

Same comment

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