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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 11, 2022

Excellent service and customer service. I was kept informed on everything. I will return for my next service. More

by kimchey0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 11, 2022

Easy to make an appointment. They are friendly and helpful. We plan to continue to have our vehicle serviced there. More

by Kwharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 10, 2022

Wait time was very short. Work was completed and we were very satisfied. Will go back as needed. More

by Rico2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota for your automotive needs

November 10, 2022

We have always had good experiences with Cumberland Toyota. We’ve had three or four Toyotas over the past several years and have always been able to count on Cumberland when we need them! More

by Carver, M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for your kind words

November 10, 2022

I've always been treated right by the Cumberland Toyota Service Center. Not only have they always done a great job at servicing my vehicles but they also go out of the way to ensure customer satisfaction! More

by CMWALKER545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Davidson, Travis Fitzpatrick, Ronnie Bean, Joshua Strickland, Venessa Neal, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us!

November 10, 2022

Always great service at toyota, never had a problem been using them close to 15 years no complants More

by Ginaglass1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton, Erica Melton, Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

Thank you so much for the for the excellent feedback

November 10, 2022

I always take my car to Cumberland for service. From tire rotation to an engine rebuild, they have done it all for me. They have earned my trust and my respect. More

by Happy Again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick
Nov 18, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 09, 2022

Would have liked it if I would have been offered a car. My service took 3 and a half hours. which I had an oil change and recall and a warranty done. More

by HEATHER.THREET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 18, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, we apologize that your service visit took longer than expected. We would have been happy to offer a loaner car if one was available. Please don't hesitate to reach out to us in the future so we can provide you with a better service experience.

November 09, 2022

Polite and courteous staff however call the direct line and not the 855 number left a message with no return phone call. The text reminder before your appointment is appreciated More

by TMoorhead29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Jenny Furton, Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

We appreciate the feedback

November 09, 2022

Great customer service, prompt and courteous. The service lady, not sure of her name, is always very friendly and helpful. It's a.pleasure to come there More

by darrylcounts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Furton
Nov 18, 2022 -

Cumberland Toyota responded

We can’t thank you enough for taking the time to share

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