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Cumberland Toyota

Cookeville, TN

4.5
2,996 Reviews

1540 Interstate Dr

Cookeville, TN

38501

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2,996 Reviews of Cumberland Toyota

November 09, 2022

Awesome people, quick service! I highly recommend Cumberland Toyota. They always care about your needs!! More

by crabtree-3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Melton
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 09, 2022

It is one of the best dealerships for service and friendly sales people especially Josh, he always sends us cards, would not buy from any one else More

by LARRYRAYVAUGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree, Joby Allen
Nov 18, 2022 -

Cumberland Toyota responded

It’s great to know that you had such a wonderful experience when visiting our dealership

November 09, 2022

Courteous and respectful staff. Notified me of findings and suggested appropriate repairs. Service completed in timely manner. More

by wills3km
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 18, 2022 -

Cumberland Toyota responded

We are delighted to hear that your visit to our dealership went so smoothly

November 08, 2022

The atmosphere is way too tense. They have no idea as how to great folks with a smile! It is confusing as who your service advisor is after you check in. My engine coolant was below More

by AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Erica Melton
Nov 08, 2022 -

Cumberland Toyota responded

Thank you for choosing Cumberland Toyota, and for taking the time to share your experience. We're sorry to hear that you found our atmosphere too tense and that our service advisors were not able to meet your expectations. It sounds like there may have been some miscommunication about what was included in your service, and we apologize for the inconvenience this caused. We would be happy to discuss the bill with you in further detail and explain any charges that you are unsure of. We appreciate your feedback and hope that you will give us another chance to serve you in the future. Thank you for choosing Cumberland Toyota!

November 08, 2022

I’ve been buying vehicles and having them serviced at Cumberland Toyota for about 5 years. Three vehicles, to be exact. I have always been treated respectfully, professionally and given good deals on my More

by Mike2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Bean, Travis Fitzpatrick, Jenny Furton, Erica Melton, Franklin Higgenbotham, Hollie Crabtree
Nov 08, 2022 -

Cumberland Toyota responded

Thank you so much for sharing your experience with us

November 08, 2022

Always thorough and courteous. Really good at not up selling. I trust them. Would buy from them again. More

by Jpstotz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree, Joby Allen
Nov 08, 2022 -

Cumberland Toyota responded

We appreciate you taking the time to leave this kind review

November 06, 2022

My wait is always short and the staff is friendly and helpful! The waiting area is clean and comfortable. More

by RNEWMAN5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hollie Crabtree
Nov 08, 2022 -

Cumberland Toyota responded

Thank you so much for posting the review

November 06, 2022

Toyota had me in and out before I was finished talking They were really fast!!! More

by Alene Edgington
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberta Love, Hollie Crabtree
Nov 08, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us

November 06, 2022

I was impressed with the excellent service and everyone was very friendly.My car drove so smooth and I was very pleased. More

by SEVENFEB77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Fitzpatrick, Franklin Higgenbotham
Nov 08, 2022 -

Cumberland Toyota responded

Thank you so much for this fantastic review!

November 05, 2022

The person who. took care of us was very friendly and the service time was very good. More

by lonnieandevelyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Franklin Higgenbotham
Nov 08, 2022 -

Cumberland Toyota responded

Thank you for sharing your experience with us

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